After ensuring that your account is completely secure, you can report your missing FUT items.
To report lost or missing items in FIFA Ultimate Team (FUT), follow either A or B below:
A. If you have clicked Contact Us and have filled out the Contact Us form:
- Click the blue I Still Need Help button on the bottom right and select Email Us.
- Click Contact Us
- Type in the Product: FIFA 20## - FIFA ## Ultimate Team
- Choose the Category: Lost/Missing Item
- Choose the Platform: Select the platform that you use to play FUT
- Then select Email Us*
- Fill out the required information and click Submit
Please note that you should only submit one report of missing FUT items - our Game Advisors will not be able to provide you with any further assistance once your case has been submitted, nor will they be able to provide a faster resolution.
Please stay posted to your email for additional information.
*For players based in the UK or Canada, please change your country setting to United States using the country selector (located at the bottom of this page) before clicking "Contact Us", and then choose the options above.
For players who do not receive the Lost Items web form, please select the contact method that works best for you, and have the following information available so that your Game Advisor can assist you further:
- The affected persona name (Origin ID, PSN ID, Xbox Gamertag)
- The date the coins or items went missing
- How were the coins or items lost--Auction, Trade Pile, Reward, Item disappeared upon log-in?
- Missing Items Description--If coins, how much? If players, which ones?
- Any additional details that may be important to your issue