If you've recently encountered an issue with your FIFA Ultimate Team losing players due to your account being compromised, we understand how frustrating this can be. Please keep in mind, neither the FIFA Team nor EA Support will ever request your account information through the Xbox or Playstation messaging system.
After ensuring that your account is completely secure, please contact the EA Customer Experience Team with your FIFA Ultimate Team information. We will collect this information and provide your team details to the FIFA Ultimate Team Game Team for review and the possibility of restoring your players.
You will receive a confirmation email once your account has been received by the Game Team and an additional email if any compensation is provided to your team.
Please stay posted to your email for additional information.