First, find out if you have Java installed and what version it is by going here.
Java also has an article for resolving issues running Pogo games, here.
You may also find answer about clearing your browser cache, and other common causes of technical issues on Pogo to be helpful.
For Mac-related issues, please refer to this page.
- What is Java? Why do I need it to run Pogo games?
- How do I clear my Java cache?
- How do I install or update Java?
- I got a 'Java not found or not working' error.
- How do I make sure the Java plug in is enabled and working?
- How do I reinstall the Java plug in, if I already have it?
- I've been asked to submit a Java log. How do I do that?
- Will the Java Plugin work with Windows 95?
- How can I view (or send in) my Java version information?
- I am getting the 'Too many Java Virtual Machines running.' What do I do?
- How to play Java games on Pogo using Windows 8?
1. What is Java? Why do I need it to run Pogo games?
Java is a programming language created by Sun Microsystems. It's unique among other programming languages because it was built to run on any operating system (Windows, Linux, Mac, etc). Almost all of Pogo's games are created with Java, and are constructed in a way so they may run right inside your web browser, using the Java Virtual Machine already installed with your browser.
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2. How do I clear my Java cache?
If you're having problems running Pogo games, you should try clearing your Java cache. Please note: Java cache is different than your Browser cache. Clearing your Java cache can be a quick and easy fix. Please follow these steps if you are using a Windows platform:
Click the following things in order: Start > Control Panel > Java.
- Note: If you do not see the Java icon, click on Switch to Classic View in the menu on the left-hand side, and this should allow you to see the Java icon.
- Under the General tab, click the Settings button located in the Temporary Internet Files section.
- Then click on Delete Files...
- A dialog box will appear. Make sure all the options are selected, and click OK.
This should probably be done whenever you encounter a problem with the way a game is functioning. Restarting your computer after doing so can also help the performance of the game.
Please Note: Clearing your Temporary Internet Files from your browser might not clear your Java cache. To make sure your Java cache is clear, you must clear your Java cache as instructed above.
You should also make sure you're running the latest version of Java. If you are not sure if you have the latest version of Java or not, please visit and follow the instructions.
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3. How do I install or update Java?
If you've never installed Java on your computer, you'll need to do so in order to play Pogo games. It's not uncommon for new computers (particularly those with Windows XP) to ship without any form of Java installed, so don't panic if you don't have it. Java is a free download and is easy to install.
Below you will find two sets of instructions. One is for uninstalling Java and one is for installing Java. Following these processes should help you resolve any problems you are encountering with Java, such as getting errors saying something like 'Java Not Found or Not Working.' The instructions below are primarily for Windows users. If you are using Mac OS X, please go to http://java.com/en/download/help/index_installing.xml for assistance with uninstalling and installing Java (Make sure to select Macintosh OS X as the platform). If you are using any other operating system, such as a version of Linux, please refer to the manufacturer's website for assistance with uninstalling and installing Java.
If you already have Java installed, or if you are not sure it is installed, try following the steps listed below. If you are unable to find the Java icon in the Control Panel as indicated, then go ahead and jump down to the second set of instructions for installing the latest version of Java.
- Click the Start button on the Windows Taskbar.
- Click on Control Panel
- Double-click the Add or Remove Programs icon.
- Scroll down to 'Java Runtime Environment' or 'J2SE Runtime Environment...' and uninstall all instances that you see.
- Scroll down to 'Java Web Start' and uninstall it as well.
- Restart your computer. To get back to these instructions to install Java, come back to the Help Pages and do a search for 'Installing Java.'
Installing or re-installing Java
Go to the Java Download page at www.java.com.
- Please note: the steps may vary as this page is updated periodically.
- Click the Download button (usually located on the right side of the page).
- Click the Begin Download button.
- You may encounter a warning message that instructs you on 'Installing the ActiveX Control.' Please follow the instruction to allow the installation.
- If you see a Security Warning for installing the J2SE Runtime Environment, click Install.
- Next, you will be prompted to read and accept the license agreement. After reading the agreement click next to 'I accept...' and click Next.
- When prompted, choose 'Typical' installation, and click Next.
- When the installation is complete, you may be asked to restart your computer now or later. Choose to restart it now.
- After your computer has restarted and you are online, go back and try to play again.
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4. I got a 'Java not found or not working' error.
When you first load a game, our servers run a check on your Java to make sure it's working. A 'Java Not Installed or Not Working' error usually means that your Java plugin or Virtual Machine is no longer functioning properly. If your Java is not working, the games won't work.
If you're getting this error, you should first try playing several different games. Here are some suggestions:
- Word Whomp
- Ali-Baba Slots
- Cribbage (play with robots so you can leave if need be)
- Ez-Win Bingo
If you only get this error in one game or a few games, you probably just need to re-download those games. Try clearing your browser's cache and Java cache (follow instructions in number 2) as well, and then restart your browser by closing it completely and re-launching it.
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5. How do I make sure the Java plug in is enabled and working?
If you are experiencing difficulties with Java even though it's installed on your computer, you may need to ensure it's enabled for your computer and browser. Follow the steps on our article about Enabling Java.
If after enabling Java for your browser you are still experiencing problems, you may need to perform a Clean Reinstall.
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6. How do I reinstall the Java plug in, if I already have it?
If you need to reinstall Java, you will want to follow these steps for performing a Clean Reinstall of Java on your computer.
If you have performed a Clean Reinstall and are still having problems, make sure your Java is enabled.
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7. I've been asked to submit a Java log. How do I do that?
For Java users:
- If you are using the latest version of Java to play our games, you should see a Java icon (looks like a coffee cup) in your system tray (lower right-hand corner, where you can also find the computer clock).
- Right-click on the Java icon mentioned above and choose Open Console.
- Once in the console, click on the Copy button.
- Now, go to the response field of your incident, right-click and select Paste (or press CTRL + V on your keyboard).
- Go to your Control Panel (Start > Control Panel or Start > Run > Control).
- Double-click on the Java icon (if you do not see the Java icon, try switching to Classic View).
- Inside the Java Control Panel, click on the Advanced tab.
- Under the Advanced tab, find the Miscellaneous section.
- Click on the plus sign (+) to toggle the section's options.
- Click on the check box next to the Place Java icon in system tray option and click OK.
- You may now follow the instructions for submitting a Java log detailed above.
- Go to the View menu and choose Java Console.
- Copy the text in that window and paste it into your email contact request or your live chat window.
- Start, then click on My Computer.
Double-click on the Local Disc (C:) drive.
- If you get a message saying 'these files are hidden,' simply click on the 'show the contents of this folder' option.
- Double-click on the WINDOWS folder.
- Double-click on the JAVA folder.
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8. Will the Java Plugin work with Windows 95?
Please note: Windows 95 is no longer officially supported by Pogo.com. This was changed when Microsoft stopped issuing updates for it.
The Java plugin does not officially support Windows 95 (and you will receive a warning if you try to install it). Microsoft's support section says the plugin should work on most Windows 95 systems if you decide to continue with the installation. Since the plugin can’t damage your computer, it’s worth trying on your Windows 95 system. If it doesn’t work, please contact us and we'll help you get it uninstalled and get your Java working.
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9. How can I view (or send in) my Java version information?
To find which Java you are using, please follow these steps:
- Click this link to open the Java Version Info window hosted at Pogo.com.
- A new window displaying the information about your Java version should appear. You can use this information to troubleshoot your issue.
Highlight all 3 lines of text in the box of the new window.
- To highlight the text, click before the first letter and continue to hold the mouse button down. Drag the cursor to the last character of the third line, and then you can let go of the mouse button.
Copy the text.
- To copy the text, press CTRL + C on your keyboard (Command/Apple + C on Mac).
- With the text highlighted, you may also go to Edit and scroll down to the Copy option.
Paste the text into the Response Field or the Question Field.
- To paste the text, click on the desired text field and press CTRL + V on your keyboard.
- You may also go to Edit and scroll down to the Paste option.
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10. I am getting the 'Too many Java Virtual Machines running.' What do I do?
If you are getting this error, then you most likely have multiple versions of Java installed on your computer. Please follow the instructions in number 3 to uninstall and reinstall Java.
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11. How to play Java games on Pogo using Windows 8?
Java games can only run from the Desktop Screen of Windows 8. The Start Screen in Windows 8 does not support the Java Plug-in which is needed to run Java games. Follow these steps to switch screens.
Here are three ways that you can use to switch screens in Windows 8 so you can play Pogo's Java games
Press the Windows logo key on the keyboard and you can toggle between the Start screen and the Desktop screen
- The Windows key is probably located near your space bar on your keyboard
- Click on the Desktop tile in the Start Screen to switch to the Desktop Screen
- Move your mouse pointer to the bottom left corner of your screen to switch between the Start Screen to the Desktop Screen