Origin Code Redemption FAQ

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Updated:  10/6/2011
What types of codes can be redeemed through Origin?
You can redeem both full game and in-game content codes through Origin.
 
Subscription and virtual currency (e.g. Sim Points) codes must be redeemed at the URL specified in your code instructions.
 
EA pre-paid cards (cash cards) can be redeemed at http://www.eacashcard.com.
 
I received a message saying my code can't be redeemed through Origin. What should I do?
Check the instructions that came with your code. The correct code redemption URL should be listed there.
 
I was instructed to redeem my code at a non-Origin site. Should I?
Some codes will give you extra content when you redeem them at a specific URL. Whenever possible, Origin will link you to that URL. In some instances, you will need to check the instructions you received with your code in order to identify the correct redemption location.
 
Can I add an EA game that I purchased outside of Origin to my Origin Game Library?
Currently all EA games released in 2009 or later can be added to your Origin Game Library.  We’re working to enable this option for EA’s older titles as well. At this point, all of the following titles are enabled for this feature:
 
  • Alice 2: Madness Returns
  • Battlefield 3
  • Burnout Paradise
  • Command & Conquer 4: Tiberium Twilight
  • Command & Conquer: Red Alert 3
  • Command & Conquer: Red Alert 3: Uprising
  • EA Create
  • Crysis 2
  • Darkspore
  • Dead Space
  • Dead Space 2
  • Dragon Age: Origins
  • Dragon Age: Origins Awakening
  • Dragon Age 2
  • FIFA Manager 09
  • FIFA Manager 10
  • FIFA Manager 11
  • FIFA Manager 12
  • FIFA Soccer 09
  • FIFA Soccer 10
  • FIFA Soccer 11
  • FIFA Soccer 12
  • Gattling Gears
  • Harry Potter and the Deathly Hallows Part 1 
  • Harry Potter and the Deathly Hallows Part 2
  • Harry Potter and the Half Blood Prince
  • Kingdoms of Amalur: Reckoning (Non-Steam)
  • Mass Effect 2
  • Mass Effect 3
  • Medal of Honor
  • Mirror's Edge
  • MySims 
  • Need For Speed: Hot Pursuit
  • Need For Speed: Shift
  • Need For Speed: The Run
  • Need For Speed: Undercover
  • NHL 09
  • Shank
  • Shift 2 Unleashed
  • SimCity 4 Deluxe Edition 
  • The Lord Of The Rings: Conquest
  • The Saboteur
  • The Sims Medieval
  • The Sims Medieval Pirates and Nobles
 
I tried to add an EA game I purchased outside of Origin to my Origin Game Library, but it didn’t work. What do I do now?
If the game you’re trying to add appears in the list above, please contact a game advisor for more information. If not, we’re probably working on adding it to our list. Check back later!
 
I just redeemed a code for a full game. How do I download it?
Once a code for a full game has been redeemed, it will be available for download in your Origin Game Library. If you don't have Origin installed, you can download it at http://www.origin.com/about.
 
I redeemed a code, but nothing new appeared in my Game Library. What happened?
Not all codes are full game codes. Some codes are redeemable for in-game content only, and will not create a new icon in your Game Library. The content from these codes can be accessed from within the game they’re related to.
 
I received a message that an error occurred while processing my request. What do I do?
Please contact a game advisor with the code you tried to redeem.