Hello Mayors!
All servers will be coming from at 9:00AM PDT for a few hours so that we can update all of the servers, as well as roll out Update 3.0!
The following servers will be down for an extended period of time so that we can make additional improvements:
- Oceanic 2
- North America West 3
- Europe West 6
- Antarctica
We will get all of the servers updated and running again as soon as we can!
Thanks Mayors!
UPDATE 4/22/2013 (9:57AM PDT)
Hello Mayors!
We have an update for you, Mayors. An update about our next Update, in fact – this Monday, April 22 starting at 1pm PDT we’ll be releasing Update 2.0, which contains a number of top-requested bug fixes and improvements. Here’s the full list of changes included in the Update:
Update 2.0 for SimCity is going to be rolling out! Because this is our first significant Update, we wanted to inform you in advance that we’ll be taking down all servers for approximately two hours while changes are being issued. Choosing a time to issue a major Update is never easy, but after looking our peak player time, we’ve concluded 1pm PDT is the best window for us to make these improvements. As you can see from the list above, the wait will be worth it.
NOTE: You will need to close and then restart your launcher for the update to take effect properly.
Thanks, Mayors!
UPDATE 4/3/2013 (2:57AM PST)
Hello Mayors! We're continuing working on updating our servers. Several were taken down and updated yesterday and are now back up. However, we have another group of servers that will begin the process of being updated shortly.
This will not affect cities saved on these servers. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down your server.
While this update can take several hours, we will have this server back up as soon as possible. Thank you for your patience and support!
UPDATE 4/3/2013 (3:17PM PST)
Hello Mayors! We've been working on updating some of our servers. Several were taken down and updated this morning and are now back up. However, we have another group of servers that are in the process of being updated now. These include North America West 1, North America East 1, North America East 2, and South America.
We'll try and get these updates done as quickly as possible. Thank you for your patience and support!
UPDATE: 3/20/2013 (04:20AM PST)
We will be bringing down a few servers for maintenance this morning: EU West 4, EU East 1 & EU East 2. These should be brought down by 8:00AM PST, but we hope to have these up again as soon as possible!
UPDATE: 3/19/2013 (03:40PM PST)
We will be bringing down a few servers for maintenance this evening: EU West 6, EU East 3 & EU West 3. These should be brought down by 4:00PM PST, and the maintenance may take several hours, but we hope to have these up again as soon as possible!
Update: 7:38PM PST - The Servers are back up and available for Gameplay.
UPDATE: 3/15/2013 (09:53AM PST)
Our servers listed below will be undergoing scheduled maintenance throughout the day. This means that the affected servers may be intermittently offline. This will not affect cities saved on these servers. Rest assured, no saves or data will be lost.
You will be notified in-game when we will be temporarily taking down your server.
- North America West 3
- Antarctica
- South America
UPDATE: 3/14/2013 (10:12AM PST)
Our servers will be undergoing scheduled maintenance throughout the day. This means that throughout the day, our servers may be intermittently offline. This will not affect cities saved on these servers. Rest assured, no saves or data will be lost.
You will be notified in-game when we will be temporarily taking down your server. Thanks for your patience through this process.
UPDATE: 3/12/2013 (5:20PM PST)
We're aware that the server North America West 1 is currently down. The team is investigating and working to restore normal access as soon as possible. Thank you all for your patience!
UPDATE: 3/12/2013 (11:09AM PST)
Good news everyone! We now have a SimCity Server Status page! Keep up to date on your Server's status and availability!
UPDATE: 3/11/2013 (7:25PM PST)
Europe East 1 is back up! Thank you for all of your patience while we're making upgrades to the servers to provide a better gaming experience!
(4:40PM PST)
Europe East 1 is being brought down for a server upgrade, and we appreciate your patience while we work on these improvements. While this upgrade can take several hours, we will have this server back up as soon as possible. In the mean time, you can check out any of our other servers, including our new Test Server! *More on the SimCity Test Server here.
See the full list of servers below (newest servers below in green):
- Antarctica
- Asia
- Europe East 1
- Europe East 2
- Europe East 3
- Europe East 4
- Europe West 1
- Europe West 2
- Europe West 3
- Europe West 4
- Europe West 5
- Europe West 6
- North America East 1
- North America East 2
- North America East 3
- North America East 4
- North America West 1
- North America West 2
- North America West 3
- North America West 4
- South America
- Oceanic 1
- Oceanic 2
- Test*
*More on the SimCity Test Server here.
UPDATE: 3/11/2013 (11:53AM PST)
We have just added an additional server Asia, to alleviate the heavy traffic we've encountered with our fans wanting to play the game. The additional server will help with latency and connection issues players have been experiencing. That’s 24 servers to play on now!
See the full list of servers below (newest servers below in green):
- North America West 1
- North America West 2
- North America West 3
- North America West 4
- North America East 1
- North America East 2
- North America East 3
- North America East 4
- Europe West 1
- Europe West 2
- Europe West 3
- Europe West 4
- Europe West 5
- Europe West 6
- Europe East 1
- Europe East 2
- Europe East 3
- Europe East 4
- Oceanic 1
- Oceanic 2
- Antarctica 1
- Asia
- South America
- Test*
UPDATE: 3/11/2013 (11:30AM PST)
In an effort to further improve stability and performance (as well as allow for larger capacity), we will be temporarily taking down NA East 2 for a hardware upgrade. We are diligently striving to restore optimal gameplay status as soon as possible. Please bear with us for this scheduled maintenance. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down the server.
Please note: The Servers NA West 1 and NA West 2 are still down for maintenance.
UPDATE: 3/11/2013 (9:15 PST)
As part of our continuing efforts to improve server functionality, the NA West 1 server will be temporarily closed beginning at 9am, while NA West 2 will be temporarily closed beginning at 9:30am. These servers will be down for about 2 hours as we implement the improvements necessary to ensure a smooth, reliable experience for our players.
UPDATE: 3/10/2013 (3:15 PST)
The SimCity team has released a new Test Server! Learn more about this new server!
Lucy Bradshaw, General Manager of Maxis has posted a second update for Sunday.
UPDATE: 3/10/2013 (1:40PM PST)
We have made great progress on the server issues over the past couple of days and are very pleased to say that this has improved the playing experience for a lot of our fans. We have already rolled out three patches that have fixed a number of bugs, as well as bringing a total of new and improved servers up to 9. That means 21 in all.
We are continuing to improve the other servers, and to that end today (March 10th from 12pm PST) we are aggressively undergoing maintenance and adding capacity to meet demand. Some servers will go offline throughout this maintenance period and performance may fluctuate. We thank you for your patience as we complete this process!
Lucy Bradshaw - the Head of Maxis - has also written a second blog post with an update on the status of the game, and what we're doing to re-earn your trust. Thank you so much for your patience - and stay tuned to this article for additional updates.
See the full list of servers below (newest servers below in green):
- North America West 1
- North America West 2
- North America West 3
- North America West 4
- North America East 1
- North America East 2
- North America East 3
- North America East 4
- Europe West 1
- Europe West 2
- Europe West 3
- Europe West 4
- Europe West 5
- Europe West 6
- Europe East 1
- Europe East 2
- Europe East 3
- Europe East 4
- Oceanic 1
- Oceanic 2
- Antarctica 1
UPDATE: 3/10/2013 (12:00PM PST)
We have just added another server, Antarctica 1 to alleviate the heavy traffic that we've encountered with our fans wanting to play the game. The additional server will help with latency and connection issues that players have been experiencing. That’s 21 servers to play on now!
Before you get worried that this means only penguins or people in the South Pole can play… just a reminder, our servers are not geographically locked so you can play on any server you’d like from anywhere in the world.
Every server provides the same content, however, it should be noted that your saves are unique to that server and they will not migrate to other servers. If you want to play with your friends, you will need to be on the same server as them. You are not limited to the amount of servers you can play on, so feel free to jump around and see the different types of players on each of these servers. And even if your friend is on a server marked busy or full, you can both jump on any other available server right away and start playing together. Your gameplay and performance won’t be affected at all.
In an effort to further improve stability and performance (as well as allow for larger capacity), we will be temporarily taking down Europe West 2 and Europe West 3 for a hardware upgrade. We are diligently striving to restore optimal gameplay status as soon as possible. Please bear with us for this scheduled maintenance. Rest assured, no saves or data will be lost. You will be notified in-game when we will be temporarily taking down the server.
UPDATE: 03/09/2013 (07:26PM PST)
Our team is currently working to resolve some issues with the server, North America East 1. We're sorry for any inconvenience this has caused, and we're working to correct the issues with that server as soon as possible!
UPDATE: 03/09/2013 (9:25AM PST)
We have added 8 new servers (below in green) over the past 8 hours to accommodate the heavy traffic we’ve encountered with fans wanting to play the game. The additional servers will help with latency and connection issues that players have been experiencing . In an effort to further improve stability and performance, we will be taking down some of our servers for hardware upgrades. We are diligently striving to restore optimal gameplay status as soon as possible. Please bear with us for this scheduled maintenance.
Maintenance: We are taking down EU West 4 to upgrade it’s hardware, which will allow for a larger capacity and faster response times. While we implement this upgrade, access to this server will be unavailable. Rest assured, no saves or data will be lost. EU West 4 is back up!
UPDATE: Friday 03/08/2013 (01:30PM PST)
As part or our ongoing server optimization we've launched a new server, Oceanic 2.
UPDATE: Friday 03/08/2013 (09:00AM PST to Ongoing)
Our team is aware that the SimCity servers are experiencing intermittent connectivity issues and are diligently striving to restore optimal gameplay status as soon as possible.
To find more information about continuing server developments, see this article from SimCity.
UPDATE: Thursday 03/07/2013 (05:00PM PST )
The North America West Server will be undergoing maintenance. During this time, access to this server may be unavailable.
UPDATE: Thursday 03/07/2013 (04:15PM PST )
In order to improve our server issues, we are currently restarting the EU East 2 and Oceana 1 servers. While we implement this restart, access to these servers will be unavailable.
Additionally, we have rolled out Patch 1.2 to all servers. You can find more info on the update here.
Earlier today we deployed an update to all servers in order to alleviate connectivity issues. This fix includes various improvements, but please note that we have also disabled a few non-critical gameplay features:
- Leaderboards
- Achievements
- Region filters
We will continue to let you know as we have more information. Again, restoring full playability is our highest priority and we greatly appreciate your continued patience.
Wednesday 03.06.2013
We are still working hard to resolve a problem that is at the heart of the following issues:
- Trading not working consistently
- Unable to load/claim city errors
- Getting stuck in a loop in the tutorial
Please check here for more updates.
The SimCity servers are currently inundated with the masses of eager mayors attempting to govern their cities.
Some players may currently be experiencing issues or delays when attempting to join a game server or region - or may be unable to create a city at this time. Additionally, there are intermittent reports of friends list, invite, and tutorial delays and errors. We are working to clear traffic from the roads and hope to have all players managing their cities as soon as possible.
We're sorry for any inconvenience this may cause and appreciate your patience while we work on a resolution to this issue.