With every game and service EA offers, we take the satisfaction of our customers very seriously. We discourage cheating and strive to maintain a high level of integrity in both our games and our forums. To this end, we will hide inappropriate content, and we will take action on EA/EA Accounts that violate the Terms of Service (TOS) based on the severity of the offense.
If you find yourself with a disabled account, please note that you can still play EA games in single-player mode. For PC games you will need to enable Origin's offline mode to play games with a disabled account. To do this, click "Origin" on the top menu bar and select Go Offline.
NOTE: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account. Read more about banned or suspended accounts.
To protect both yourself and your children from accidental purchases made in the iTunes, Google Play, and Windows phone stores, we suggest setting up certain security countermeasures to add a few steps between you and completing a purchase.
You can contact support to dispute your banned or suspended account.
This article will explain how to update (or age-up) your Origin child account to an adult account so that you have access to all features.
If you need to contact us by mail, use the appropriate address listed.
