EA Player Help Services

Uninstall The Sims 3 and its Expansion and Stuff Packs

Learn how to uninstall The Sims 3 and its Expansion and Stuff Packs from your Mac or PC. You can remove them right through Origin or manually.

Trouble installing The Sims 3 from an install disc

If you are having trouble installing The Sims 3 from an install disk, follow these steps.

Troubleshooting The Sims 3 on PC

Find help here when The Sims 3 isn’t working on your computer.

The Sims 3 is releasing a Mac 64-bit version

Figure out if you need to switch to The Sims 3 64-bit on Mac and how to install the new version.

Troubleshoot The Sims 3 on Mac

Find help here when The Sims 3 isn’t working on your Mac.

How to download and install The Sims 3

Learn how to download The Sims 3 and install Expansion Packs, Stuff Packs, and worlds.

Backing up and resetting The Sims 4

Follow these steps to check for a corrupted save file or Gallery download in the Sims 4.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.

Troubleshooting payment issues in the EA app

If you’re having trouble making your purchase, see if our troubleshooting tips help you.

Popular help topics in The Sims 3