If you need help installing The Sims 4 Base Game on the EA app and Origin, read our step-by-step guide. 

To update The Sims 4 Base Game on PC

1. Launch the EA app, and make sure you’re logged in.
2. Open your Library and click on The Sims.
3. Click the Update button. This button will only show if there’s an update available.
4. Once the update is complete, the Play button will reappear as normal.

To update The Sims 4 Base Game on Mac

1. Launch Origin on your computer. If prompted, log in.
2. Open My Game Library and click on The Sims.
3. If an update is available, you’ll see a gray arrow in the bottom-left corner of the game tile. Right-click the game tile and choose Update.

Once you fully install and update The Sims 4 Base Game, you can then install Expansion, Game, and Stuff Packs. To learn how, read our guide to installing packs.

• Head over to EA Forums to look for a fix.
• Keep an eye on @EAHelp, @TheSimsDirect, and @TheSims for everything from outage info to news about our games.