The Sims 4 Base Game is free to play across all platforms. You can download it from the EA app, Steam, and Epic Games.

Before you start installing the game, check that your PC or Mac meets our system requirements.

To download the game on the EA app

1. Launch the EA app and make sure you’re signed in.
2. On The Sims 4 page, click the Download button.
   
3. Check your install location and language preferences. Click Next.
4. Review the terms of play, then click Download. The Play button will appear when your game is downloaded and ready to go.

If you bought the game on disc (PC only)

1. Insert the game into your disk drive and follow the on-screen instructions.
2. When prompted, enter the product code that was included with the installation discs.

• Head over to EA Forums to look for a fix.
• Keep an eye on @EAHelp, @TheSimsDirect, and @TheSims for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.