When you link The Sims Mobile to an account, you can play on multiple devices, transfer your progress to another device, and recover your game progress if it’s ever lost.

If you don't link your game to an account, you'll play as a guest. You’ll lose all your game progress if you factory reset your phone, install a major OS update, delete the app, lose your device, or get a new device.

You can link your account with Game Center, Google Play, Facebook, X (formerly Twitter), or your EA Account.

Android

1. Tap the arrow pull-out tab on the right side of the game screen.
2. Tap the Settings cog tab.
3. If you see the message, "Sign in to Google Play to play on other devices and see your achievements", tap the Connect button.
   • If you don’t see it, that’s it—you’re connected!
     

iOS

Make sure you’re signed in to Game Center.

1. Open your phone or tablet’s Settings.
2. Find and tap on Game Center.
3. Tap Sign in and enter your Apple ID and password.
   • If you’re already signed in, you’re ready to connect your game.
     

Connect your game to Game Center

If you signed in to Game Center on your device, the game should connect automatically. You can check your game settings to be sure.

1. Tap the arrow pull-out tab on the right side of the game screen.
2. Tap the Settings cog tab.
3. If you see the message, "Sign in to Game Center to play on other devices", tap the Connect button.
   • If you don’t see it, you’re connected!

Facebook, X, and EA

1. Tap the arrow pull-out tab on the right side of the game screen.
2. Tap the Settings cog tab.
3. Tap the Connect button for Facebook, EA, or X.

Once you’ve linked an account to The Sims Mobile, your game progress will be saved and backed up.

If you ever lose data, stats, or progress in your game, try these steps to restore lost mobile game progress.

• The fastest way to get help in The Sims Mobile is to reach out to us inside the game.
• Check out the The Sims Mobile boards on EA Forums to get help from our community.
• For troubleshooting, check out our steps for Android and iOS.
• Follow @EAHelp for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.