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Learn the rules for Apex Legends, how to contact us if you think you were banned or suspended by mistake, and how to report someone.

Don’t cheat in-game

We want the Apex Legends play experience to be fair and fun for everyone. Cheating is against our rules. Cheating can include, but isn’t limited to, using third-party software, like aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players.

Cheating includes:

  • Performing in-game exploits and abusing glitches or bugs.
  • Stat padding (abusing game features the way they aren’t supposed to be used to artificially stack scores). 
  • Using software or cheat tools that disconnect other players from the EA servers.

In-game cheating is not fair play and hurts the experience for the players you’re playing against.

Don’t make false claims

Making a false claim to EA Help Advisors or any other EA representative is against our gameplay rules. Making a false claim can lead to us taking action on your account.

Don’t hack other players' accounts

It might seem like a no-brainer but accessing another player’s account is totally and completely against the rules.

Don’t be a troll

Hateful conduct and other offensive behavior isn’t cool, and we won’t accept “But I was role-playing!” as an excuse.  Harassment of other players will earn you a time-out.

Don’t party up with cheaters

We believe that intentionally partying up with cheaters in matches to boost your rank or help complete challenges—even if you aren’t using the cheats yourself—still counts as cheating. If you’re partying up with confirmed cheaters for multiple matches in a row to boost stats you may get banned.

Don’t get exiled

We’re serious about the rules, and we keep track of how many times they’re broken. If you keep breaking the rules, we may have to close your EA Account.

You can read our complete User Agreement between players and EA at

It means you broke one of our rules. If you think we’ve made a mistake, get in touch with us so we can talk about it. Our Terms of Service team will email you to explain what happened.

You can report Apex Legends players in-game, online, or directly from the platform.

Contact Us

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