The EA Connection Quality Report helps you better understand how your Connection Quality might be impacting online gameplay. It offers data and insights on how to improve your connection. While our reliable and stable game data centers around the world affects Online Gameplay Responsiveness, your personal network setup is just as important.

The Connection Quality Report is divided into sections to help you learn more about your connection’s impact on the speed, reliability, and consistency of your online gaming.

Your Connection Score is an average ranging from 0-100 of ping, packet loss, and jitter data from the past 7 days of applicable online match gameplay, updated regularly. Your ISP’s Connection Score shows your ISP’s average ping, packet loss, and jitter over the past 30 days of applicable online matches, updated daily at Midnight UTC. An ISP Connection Score isn’t a recommendation for any specific ISP.

ISP Comparison Leaderboard compares your ISP’s connection quality in your location over the past 30 days. This is updated daily at midnight UTC.

Learn more about your Match History and how it works.

Connection Quality help

This section of the EA Connection Quality Report helps you improve or monitor your Connection Quality.

Connection monitoring options details how you can enable and understand the Connection monitoring options available in EAS FC.

Troubleshooting details some of the potential actions that you can take to improve your Connection Quality.

Connection Quality explained

Our articles on ping, packet loss, and jitter cover each of the primary Connection Quality metrics, what they are, and how they impact your online gameplay experience.

What do the different Connection Score values mean?

A Connection Score is a clear summary of the Connection Quality metrics that can impact the stability and quality of an online connection.

• 95+ is Great: Your Connection Quality isn’t impacting your gameplay and disruptions are rare.
• 80-94 is Good: Your Connection Quality isn’t likely to affect your gameplay that often.
• 65-79 is Okay: Your Connection Quality might degrade your online gameplay experience and you may experience more frequent disruptions.
• 0- 64 is Poor: Your Connection Quality is more likely to impact your online gameplay and you’ll experience disruptions for a longer period of time.

Matches played in the following EAS FC game modes will contribute to both an individual’s and ISP’s Connection Score:

• Online Seasons
• Clubs League
• Online Friendlies
• Co-op Seasons
• Co-op Seasons Cup
• Ultimate Team™ RUSH (EA SPORTS FC™ 25)
• Clubs Friendlies
• Clubs Practice
• Ultimate Team™ Friendlies (Play A Friend)
• Ultimate Team™ Friendlies (Play Online)
• Ultimate Team™ Division Rivals
• Ultimate Team™ Champions
• Ultimate Team™ Online Ultimate Draft
• Online Seasons Cup
• Clubs Drop-in
• Clubs RUSH (EA SPORTS FC™ 25)
• Ultimate Team™ Squad Battles (Co-Op Only)

How does Match History work?

Your Match History displays all the applicable EAS FC online matches you’ve played in the past seven days. These matches contribute to your personal Connection Quality Score.

Here’s what you can see in your Match History:

• the date you played a match
• info about each match, including which game mode it was played in and the status of the match
• your Connection Quality for each match
• the Connection Quality metrics of each match, including the ping, packet loss, and jitter
• your ISP
• your platform
• your network type, whether or not you were wired with an Ethernet cable or wireless
• the type of internet you play on, whether it’s dial-up, cable/DSL, corporate, or cellular.

Why didn’t a match I played show up in Match History?

There are a few different reasons why a match may not show in Match History.

• It may not have been played in an applicable EA SPORTS FC™ online match.
• You may have disabled your Usage Sharing Data setting from within the game.
• You’re playing from an unsupported country or region.
• The data may not have made it to the tool/site in some cases.

What does “Complete” and “Incomplete” mean in Match History?

• Complete: This match was played all the way through to the end.
• Incomplete: This match was not played all the way through to the end. It ended early, like if a player quits or one of the players loses their connection to the match.

When you’re logged in to the EA Connection Quality Report, your ISP is determined based on the ISP that you last played an EAS FC online match from.

When you're not logged in to the site, your ISP is determined based on the IP address you’re accessing the site from.

You can stop sharing data by disabling the Usage Sharing Data option from inside the game. You can find this setting within the Privacy Settings section of the Online Settings.