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Find out how to update your Windows operating system to get the most out of the EA app.

The EA app is our enhanced platform for PC games. Optimized for the best user experience, it lets you easily find what you need and get into the game quicker than ever. Don’t have it yet? Download the EA app here.

On April 17, 2025, Origin will shut down, as Microsoft has stopped supporting 32-bit software.

If you use Origin, you need to upgrade to the EA app, which requires a 64-bit version of Windows.

If you need help, learn how to:

Will your account and games transfer to the EA app?

Yes, your account and games will transfer to the EA app. Log in to the EA app with the same account you use for Origin. When you log in, any games you had on Origin will be ready to play.

Games that list in-game hours in Origin will list the same hours in the EA app. Anything you’ve saved through Origin’s cloud will also transfer.

We can’t promise that mods will transfer to the EA app. Check with mod creators to see if your content can be transferred.

If you think something’s missing in the EA app, contact us.

Will you have to redownload your games?

If you’re upgrading to a new operating system, you won’t need to redownload your games.

If you need to switch to a newer device, you’ll need to transfer your data.

Check whether you need to update

Find out which version of Windows you’re currently running on your PC to see if you need to update it.

The EA app doesn’t support 32-bit versions of Windows.

You’ll need to upgrade to a 64-bit operating system on your device to play your games. See if the version of Windows you’re running is 32 or 64-bit.

Install the latest version of Windows

  1. Before installing an update, check to see if your device meets system requirements.
  2. Next, back up your files so you don’t lose anything important.
  3. Once you’re ready, follow these steps from Microsoft Support to update Windows.

To run a 64-bit version of Windows, make sure your PC has a 64-bit-capable processor.

If your PC doesn’t have one, you’ll need to use a newer computer to play your games on the EA app.

Will your saved game data transfer over?

If you’ve enabled cloud saves, your saved game data will transfer, without any action on your part.

Some games don’t have cloud save capabilities, and those saves will need to be transferred manually to an updated device.

  • For help with Windows, contact Microsoft Support.
  • Looking for more info about the EA app? Check out Answers HQ and get help from the community. If you still need help, contact us to let us know.

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