You can check the server status of many of our games on EA Help. Follow these steps:
If the server icon for your platform is green and says “up”, the server is online. In this case, you can check for common account issues to troubleshoot your connection.
If the server icon is red and says “down”, the server is offline. This could be downtime due to maintenance, or an issue on our end.
Check out @EAHelp to find out what’s happening, and get real-time updates when servers are down.
If your game doesn’t have a server status icon, you can check out the server status of your console by clicking the relevant link below.
If your game was released long ago, its online servers may be shut down. This can happen for several reasons, like developers shifting their priorities or players moving on to a newer version of the game. Find out if your game is still available here.
You should also check if your game’s servers are still available.
Your connection problems might be related to the platform you play games on. To troubleshoot issues, try the steps below for your platform.
If it was, you can’t access online play. If you’re not sure, you can check in My Ban History.
If your account was deactivated or deleted, you won’t be able to play online.
If you get a message that your account is already in use, try logging out on your other devices and logging back in.
Think someone may have hacked your account? Check out our article on hacked accounts.
If you have a child account, your access to features like purchases, social media, connections, and online play will be limited.
See what the minimum age for online accounts are in each country and learn what features are available with a child account here.
If you’re having trouble playing EA games online, clearing cache on your gaming platform might help. Select the platform you play on below and try the recommended steps.
If you use the EA app, follow these steps to clear your cache.
If you can’t open the EA app, try these steps to clear your cache.
If you play EA games on Mac, you can clear your cache using the Reset Origin tool.
To clear your cache on a PlayStation 4 or a PlayStation 5, start your console in Safe Mode.
If you’re using a different Xbox console (like the Series S, Series X, or One), try restarting your console or performing a full power cycle to clear cache.
Turn your router off and then unplug it. Wait about a minute, then plug it back in, turn it back on, and try connecting again.
If you bought your game through Steam, check this Steam Support page* for some extra connection help.
Your Internet Service Provider (ISP) uses the Domain Name System (DNS) to translate internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers).
If something goes wrong with the DNS you're using, you may run into issues trying to connect to the internet.
If your DNS is unreliable, switching to a different one might help fix your connection issues.
Here are a couple of free options that are available if you want to switch:
EA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. Use these sites or their DNS servers at your own risk.
If you’ve ruled out issues with your account and server statuses but are still having connection issues, check out these advanced troubleshooting steps. These are advanced networking changes. If you're uncomfortable making these changes, contact your Internet Service Provider (ISP) for help. Make sure that you follow the steps in your router’s manual for specific instructions for your hardware.