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As part of the Coordinated Vulnerability Disclosure, we’re committed to protecting our players by fixing reported security issues in our games and services.

Learn about the Coordinated Vulnerability Disclosure.

Tell us by emailing secure@ea.com.

What to include in your email

Here’s what we’ll need to start looking into an issue:

  • Which game or product did you find the vulnerability in?
    • What game are you playing?
    • For PC: What version of the EA app are you using?
    • For websites and online services: What day and time was the site/service most recently found to be vulnerable?
  • Which game system or platform did you find the issue on?
  • What does the vulnerability allow an attacker to do?
  • What are the steps an attacker would need to take to leverage the vulnerability?
  • Please include screenshots, sample code, and any additional information that may help us.

Give us as much detail as you can so we can do our best to investigate.

Thanks for taking the time to share information. We’ll try to get back to you within 24 hours to let you know we’ve gotten your email, and that we’ve started our investigation.

If it turns out to be an issue that poses a significant risk to our players, we'll work to fix it as quickly as we can. If you don’t hear from us within 24 hours, please reach out again at secure@ea.com or on EA Help, and let us know that you haven’t gotten a response.

Do you offer a bug bounty?

No, we don’t have a bug bounty program right now, but we still encourage anyone that finds vulnerabilities in our products and services to let us know.

We won’t be able to help you with your account through email. Here’s what you can do if your account's been hacked.

If you’re still having trouble, be sure to have the following info ready before you contact us:

  • The email address on your EA Account.
  • Any usernames or console IDs (e.g. Xbox Live gamertags or PlayStation™ Network Online IDs) connected to your EA Account.
  • Any invoice numbers from games you’ve bought from our store, or product codes for your games.

Tips to help keep your account secure

It’s always a good idea to keep your account up to date. Learn how to manage your EA Account security.

Abuse, harassment, and cheating are against our rules. By reporting this, you’re helping everyone stay safe.

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