We couldn’t process and save your payment because we couldn’t validate it. Try removing your credit card from your account, then try again.

We couldn’t process or save your payment because we couldn’t validate your billing or shipping address. Make sure you typed in your billing address exactly as it appears on your payment method, then try again. If you continue to have issues, contact your bank or payment provider.

We couldn’t process your payment because there was a technical error on our end. Log out of your EA Account, then log back in and try making your purchase again. If that doesn’t work, try using a different payment method.

We couldn’t process your payment because of a technical error on our end. If you get an error while trying to make a purchase on ea.com, try buying it in the EA app instead (or vice versa). If that doesn’t work, please try again later.

Use this guide to learn how to buy games on ea.com and the EA app.

Something interrupted your purchase, but it was a temporary glitch. Try again—your purchase should go through.

We’ve got your order already. You may have tried to buy something you already bought. Don’t worry, we won’t process this second order. You’ll only be charged once.

There was a locale or language issue with your order. Check your account details. Make sure the country and language in your account info match your current location and try again.

There was an error during checkout, but it should only be temporary. Try placing your order again. If you’re still having problems, log out of your EA Account, wait a few minutes, then log back in. Try making your purchase again.

The purchase didn’t go through because our system couldn’t access your account information. Try placing your order again. If you’re still having problems, log out of your EA Account, wait a few minutes, then log back in. Try making your purchase again.

We had trouble connecting to your payment provider. This issue may only be temporary. Try using a different payment method, or try again later with your original payment method.

There was an error somewhere between adding your payment and validating your purchase. Try placing your order again. If you keep getting the error, try closing your browser or the EA app and try your purchase again. If you still have trouble, try using another payment method.

We couldn’t complete your order with the payment method you’re using. Try using a different payment method, or try again with your original payment method later. You may need to get in touch with your bank or card issuer to see if something is blocking the purchase on their end.

There’s not enough balance in your EA Wallet to make this purchase. You can add another EA Gift Card to your account and try again, or use a different payment method.

We couldn’t complete your order because there was an error processing your transaction. Try clearing your cache, using a different payment method, or trying your purchase again later with your original payment method.

We couldn’t complete your order because of a technical issue with our payment collection service. Try making your purchase again. If you’re still having problems, check to see if we’ve posted any outage alerts. If we haven’t, try buying again later.

We haven’t gotten your payment confirmation yet. It might take up to 24 hours to process. If you still don’t get an email confirmation after 24 hours, let us know.

We're sorry – your order could not be processed at this time due to an issue with the billing address of your credit or debit card. Please check the billing address entered and make sure it matches what your card issuer or bank has on file.

We couldn’t complete your order because we couldn’t process your payment. Make sure you typed in your billing address exactly as it appears on your payment method, then try again. If you continue to have issues, contact your bank or payment provider.

We're sorry – your order could not be processed at this time due to an issue with your credit or debit card. Please check your card details and try again, or use a different payment method to complete your order.

We couldn’t complete your order because the card details you entered don’t match your payment information. Update your account and payment details, or try using a different payment method.

We're sorry – your order could not be processed at this time because your credit or debit card has expired. Please use a different payment method to complete your order.

We couldn’t complete your order because you used an expired payment method. Update your account and payment details, or use a different payment method.

We're sorry – your order is unable to be processed at this time due to an issue with your phone number. Please check to make sure your number matches the correct format and try again.

We couldn’t complete your order because the phone number you entered doesn’t match the one you used on your account. Update your phone number to try again, or use a different payment method.

We couldn’t complete your order because you’ve made too many transactions today. There’s a limit to how many transactions you can try to make in a day. Wait 24 hours, then try your order again.

We're sorry – your order could not be processed at this time due to technical issues. Please use another payment option or try again later.

We couldn’t complete your order because there were some technical issues with your payment provider. Try using a different payment method, or try again later with your original payment method.

We're sorry – your order could not be processed at this time due to technical issues. Please use another payment option or try again later.

We couldn’t process your payment because there was a locale error. Check that your payment method details are correct and try your order again.

Still getting the error? If you’re in a different region than the one that matches your account, your payment won’t go through. Make sure you’re not using any unsupported location-related applications, like a proxy or VPN.

We're sorry – your order could not be processed at this time. Please use a different payment method to complete your order, or try again later.

We couldn’t complete your order because there were some technical issues with your payment provider. Try using a different payment method.

We're sorry – your order could not be processed at this time, as the payment method has been declined by your credit card issuer or bank. Please contact your bank before trying again, or enter a different payment method to complete your order.

We couldn’t complete your order because your payment method was declined by your payment provider. Try using a different payment method, or contact your bank or card issuer before trying again.

We're sorry – your order could not be processed at this time. Please use a different payment method to complete your order, or try again later.

We couldn’t complete your order because there were some technical issues with your payment provider. Try using a different payment method.

We couldn’t process your order because there’s an issue with your payment method, or there's an account-related issue. Try using a different payment method, or try again later with your original payment method.

Your pre-paid card does not have enough funds to complete this transaction. Please use a different payment option.

We couldn’t complete your order because your payment method had insufficient funds. Make sure you have enough funds to make your purchase, including tax and transaction fees (where applicable).

We're sorry – your order could not be processed at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later.

We couldn’t complete your order because we couldn’t process your payment. Make sure you typed in your billing address exactly as it appears on your payment method, then try again.

Please contact your bank before trying again, or enter a different payment option such as PayPal.

We couldn’t complete your order because your payment method was declined by your payment provider. Try using a different payment method, or contact your bank or card issuer before trying again.

The coupon code you’re trying to use cannot be used for what you’re trying to buy.

Double-check the details of your coupon and your purchase. Make sure you entered the correct coupon code. If there’s something in your cart that the coupon may not cover, remove that item and try using the coupon again.

The coupon code you’re trying to use doesn't match any current or past valid code. Try again, but make sure you enter your code correctly.

The coupon code you’re trying to use has either been used already or has expired. Make sure your coupon code is still valid. Double-check you entered the code correctly.