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You’ll be charged immediately after placing your order. Make sure your payment method is up to date on your account.
You’ll get an email confirming you pre-order, and another email when your game comes out. You can check the status of your pre-order in your account settings on ea.com.
You can cancel pre-orders and request a refund any time before the game’s release.
Heads up: if you cancel your pre-order and buy the game after it launches, you’ll lose any pre-order bonus content that comes with it.
If you’ve pre-ordered your game from another retailer, contact them to find out how to cancel your pre-order.
If you pre-ordered a game that’s included in EA Play Pro, you can cancel it and get a refund any time before the game launches.
Remember: if you cancel your membership and haven’t bought the game separately, you’ll lose access to it until you become an EA Play Pro member again or buy the game.
Not a member of EA Play yet? If you become an EA Play Pro member, you can choose to cancel your pre-order or get a refund on pre-ordered games that are included in the service.
