Overview
Learn about error codes you might get while making purchases and using coupons in the EA app.
EA app payment error codes
If you’re having problems with your payment but don’t see an error code, check out these articles for more help.
- Description: we couldn’t process and save your payment because we couldn’t validate it.
- Solution: remove your credit card from your EA Account, then try again.
- Description: we couldn’t process or save your payment because we couldn’t validate your billing or shipping address.
- Solution: make sure you typed in your billing address exactly as it appears on your payment method, then try again.
- Description: we couldn’t process your payment because there was a technical error on our end.
- Solution: log out of your EA Account, then log back in and try buying your content again.
- Description: we couldn’t process your payment because of a technical error on our end.
- Solution: if you got an error while trying to make a purchase on ea.com, try the EA app instead (or vice versa).
- Description: something interrupted your purchase, but it was a temporary glitch.
- Solution: try buying your content again.
We’ve got your order already. You may have tried to buy something you already bought.You don’t need to do anything. We won’t process the second order, and you’ll only be charged once.
The locale or language on your EA Account may not match your current location.Check your account details. Make sure the country and language in your account info match your current location and try again.
- Description: there was an error during checkout, but it should be temporary.
- Solution: try buying your content again.
- Description: the purchase didn’t go through because our system couldn’t access your account information.
- Solution: try buying your content again.
- Description: we had trouble connecting to your payment provider.
- Solution: This issue may be temporary. Try using a different payment method, or try again later with your original payment method.
- Description: there was an error somewhere between adding your payment and validating your purchase.
- Solution: try buying your content again.
- Description: we couldn’t complete your order with the payment method you’re using.
- Solution: use a different payment method, or try again with your original payment method later.
- Description: there’s not enough balance in your EA Wallet to make this purchase.
- Solution: add another EA Gift Card to your EA Account and try again, or use a different payment method.
- Description: we couldn’t complete your order because there was an error processing your transaction.
- Solution: clear your browser’s cache, use a different payment method, or try again later with your original payment method.
- Description: we couldn’t complete your order because of a technical issue with our payment collection service.
- Solution: try buying your content again.
We haven’t gotten your payment confirmation yet.
- It might take up to 24 hours to process your payment.
- If you still don’t get an email confirmation after 24 hours, contact your bank or payment provider first.
- If you’ve waited 24 hours and still need help after contacting your payment provider, contact us.
We're sorry – your order could not be processed at this time due to an issue with the billing address of your credit or debit card. Please check the billing address entered and make sure it matches what your card issuer or bank has on file.If you keep having issues, contact your bank or payment provider.
- Description: we couldn’t complete your order because we couldn’t process your payment.
- Solution: make sure you typed in your billing address exactly as it appears on your payment method, then try again.
We're sorry – your order could not be processed at this time due to an issue with your credit or debit card. Please check your card details and try again, or use a different payment method to complete your order.
- Description: we couldn’t complete your order because the card details you entered don’t match your payment information.
- Solution: update your EA Account and payment details, or try a different payment method.
We're sorry – your order could not be processed at this time because your credit or debit card has expired. Please use a different payment method to complete your order.
- Description: we couldn’t complete your order because you used an expired payment method.
- Solution: update your EA Account and payment details or use a different payment method.
We're sorry – your order is unable to be processed at this time due to an issue with your phone number. Please check to make sure your number matches the correct format and try again.
- Description: we couldn’t complete your order because the phone number you entered doesn’t match the one you used on your account.
- Solution: update your EA Account phone number and try buying again or use a different payment method.
- Description: we couldn’t complete your order because you’ve made too many transactions today.
- Solution: there’s a limit to how many transactions you can try to make in a day. Wait 24 hours, then try again.
We're sorry – your order could not be processed at this time due to technical issues. Please use another payment option or try again later.
- Description: we couldn’t complete your order because there were some technical issues with your payment provider.
- Solution: use a different payment method, or try again later with your original payment method.
We're sorry – your order could not be processed at this time due to technical issues. Please use another payment option or try again later.
If you’re in a different region than the one that matches your account, your payment won’t go through. Make sure you’re not using any unsupported location-related applications, like a proxy or VPN.
- Description: we couldn’t process your payment because there was a locale error.
- Solution: check that your payment method details are correct and try your order again.
We're sorry – your order could not be processed at this time. Please use a different payment method to complete your order, or try again later.
- Description: we couldn’t complete your order because there were some technical issues with your payment provider.
- Solution: use a different payment method.
We're sorry – your order could not be processed at this time, as the payment method has been declined by your credit card issuer or bank. Please contact your bank before trying again, or enter a different payment method to complete your order.
- Description: we couldn’t complete your order because your payment method was declined by your payment provider.
- Solution: use a different payment method, or contact your bank or card issuer before trying again.
We're sorry – your order could not be processed at this time. Please use a different payment method to complete your order, or try again later.
- Description: we couldn’t complete your order because there were some technical issues with your payment provider.
- Solution: use a different payment method.
- Description: we couldn’t process your order because there’s an issue with your payment method, or there’s an account-related issue.
- Solution: use a different payment method, or try again later with your original payment method.
Your pre-paid card does not have enough funds to complete this transaction. Please use a different payment option.
- Description: we couldn’t complete your order because your payment method had insufficient funds.
- Solution: make sure you have enough funds to make your purchase, including tax and transaction fees (where applicable).
We're sorry – your order could not be processed at this time due to an issue with your provided payment method. Please use a different payment method to complete your order, or try again later.
- Description: we couldn’t complete your order because we couldn’t process your payment.
- Solution: make sure you typed in your billing address exactly as it appears on your payment method, then try again.
Please contact your bank before trying again, or enter a different payment option such as PayPal.
- Description: we couldn’t complete your order because your payment method was declined by your payment provider.
- Solution: use a different payment method, or contact your bank or card issuer before trying again.
EA app coupon error codes
This promo code does not apply to one or more items in your cart. Remove the items to continue with your purchase.
The coupon code you’re trying to use cannot be used for what you’re trying to buy.- Double-check the details of your coupon and your purchase.
- Make sure you entered the correct coupon code.
- If there’s something in your cart that the coupon may not cover, remove that item and try again.
This promo code does not exist. Review your code and try again.
- Description: the coupon code you’re trying to use doesn't match any current or past valid code.
- Solution: try again, but make sure you enter your code correctly.
This promo code is no longer valid or has already been used.
- Description: the coupon code you’re trying to use has either been used already or has expired.
- Solution: make sure your coupon code is still valid, and double-check you entered the code correctly.