How to access your EA Account data

Overview

You can view a lot of your EA Account data on EA Help or in your account settings. Learn how to find it.

How to check your EA Account data

EA collects data when you set up your EA Account and interact with our products and services. You can see what data we collect and how we use this information in our Privacy and Cookie Policy.You can download and review your EA Account data at any time by following our instructions below.

You can download your EA Account data from your EA Account settings.

1
Log in to your EA Account and go to your EA Account settings.
2
Select Security and Privacy.
3
Scroll down to Download your EA data, and select the arrow to the right.
4
Select Request a download.

Your data will usually be ready to download in less than two hours. It will be available as HTML for you to download to your computer so you can review it.

EA Account settings menu shows the 'Download your EA data' screen and a 'Request a download' button.

See your EA Account information, including:

your basic account info (like your EA ID)
regional settings
connected accounts
game-specific identities
refund requests
security information
privacy settings
email marketing preferences
payment methods
game tester program preferences.

EA Account login details are used on these sites:

If you want to access your Playdemic data:

1
Raise a ticket on Helpshift.
2
Select Account as the ticket category, then select Privacy Request.

If you have a Playdemic account and an EA Account, get in touch with us for help with your EA Account.

Follow these steps to request your Glu data or delete your Glu account.If you have a Glu account and an EA Account, get in touch with us for help with your EA Account.

You may have certain rights over the personal information that we process about you. To find out more, see section 8 of our Privacy & Cookie Policy.

What EA Account data can be accessed?

Here’s all the data you can access and how to find it.

In your Account Information settings, you’ll be able to see all of your EA Account’s basic information, including:Your account info

EA ID
name
date of birth
email
phone number
avatar

Regional settings

country of residence
language

Game-specific identities

platform account ID
forum-specific usernames
game-specific usernames, like for The Sims.

You can see all of your EA-purchased games, expansion packs, and downloadable content (DLC) under Library in the EA app.

Your EA Account holds all of your profile information.Your profile information includes:

your EA-purchased games
your Friend List
your achievements
the games you’ve added to your Wishlist.

To view your profile in the EA app:

1
Open the EA app.
2
Click on your avatar in the top-right corner.
3
Click My profile.

Communications include:

emails from us
forum posts
EA Help case information
the status of the case
chat transcripts
emails to and from us.

Emails:

1
Log in to your email service provider account with the email address on your EA Account.
2
Navigate your inbox to find received, sent, filed, and deleted (trash) emails with us.

Forum posts:

EA Help case information:

1
Log in to your account.
2
Select My Cases.
3
Select a case to view more information about it.

Your EA Account includes all the security information that helps keep your account safe.Your account security information includes your:

password
security question
Two-factor authentication (whether it’s on or off)
Trusted devices
Device Name
Location
Trusted Date
secondary email, if you’ve added one to your account.

These are all your preferences related to your account’s privacy.Your privacy settings determine:

who can see your profile
who can see your Achievements
how users can search for you (by email address, PSN IDs, and Xbox Live Gamertags)
your Blocked Users List.

Manage your preferences on the Security and Privacy tab in your EA Account settings.

Find all the information for the EA purchases you’ve made in the Payment and Wallet tab.Order history info includes:

date
description/order number
status
price.

Want to see what you’ve bought for your Xbox or PlayStation®? Check out your Microsoft Order History or your Sony Transaction History instead.

Your EA Account includes any payment methods you’ve saved.Payment history information includes:

credit card information
the last four digits of your credit card
expiration date
country
zip/postal code
your first and last name
phone number, if you added it
PayPal Account Name, typically your email address
information for any other saved payment methods that are available in your region
EA Wallet
any available balance
your EA Wallet activity, including the date, description, and total.

You can join the Electronic Arts Playtesting Program by opting in to the games you’d like to test.View your data in the Electronic Arts Playtesting section of your EA Account Subscriptions and Memberships tab.

These include monthly spending limits on games, expansions, and microcontent.Manage your Player Controls on the Family Management tab in your EA Account settings.

Manage your family and add teen accounts to your family to stay in control of what your teens spend.Access the Family tab in your EA Account settings.

You can view your connected accounts, like your linked PlayStation™ Network IDs and Xbox gamertags, and any apps you’ve authorized for your account in Connected Accounts.Find information about your connected accounts on the Connected Accounts tab in your EA Account settings.

You can see the IP address for the devices that you play on.

For PC, go to Microsoft Support.
For Xbox One and X|S, go to Xbox Support.
For PlayStation®, go to PlayStation® Support.

You can see your game-specific ID and Friends lists.Game-specific mobile IDs are only available in certain games. Check out our list of mobile games that use mobile IDs.Friends lists may vary by game.

How to access your EA Account data

Overview

Table of Contents

How to check your EA Account data

Download your data

Review your account data

Playdemic data

Glu data

Data Privacy Rights

What EA Account data can be accessed?

Account Information

Games you own

Your profile information

Communications

Account security

Privacy settings

Order history

Payment methods

Electronic Arts Playtesting

Player controls

Family

Connections

Device IP address

Mobile games