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What are my statutory rights under the consumer guarantee provisions of the Australian Consumer Law?

If you're looking for your region's policies, try going to our full Returns and cancellations article and find your country’s information by choosing the correct EA Help portal using the Country Selector, marked with a flag, in the upper-left hand corner of any EA Help pages. 

What are my statutory rights under the consumer guarantee provisions of the Australian Consumer Law?

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major problem, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced, and services resupplied if the goods or services fail to comply with one of the consumer guarantees, and the failure does not amount to a major problem. These rights apply to both physical or hard copy games as well as digitally downloaded games.

These statutory rights cannot be excluded under the Australian Consumer Law. More information about your rights under the consumer guarantees provisions of the Australian Consumer Law can be found at this website:http://accc.gov.au/consumers/consumer-rights-guarantees.

EA’s warranty for physical media

In addition to your statutory rights, EA offers a limited warranty to Australian consumers in relation to games sold on physical media (for example a disc). More information about EA’s limited warranty for games sold on physical media is available athttp://www.ea.com/au/1/warranty.

This additional warranty does not in any way affect or limit the statutory consumer rights under the Australian Consumer Law described above

What is the Great Game Guarantee?

EA also offers the Great Game Guarantee under which refunds may be available for certain purchases of full game downloads made via Origin. More information is available here.

The Great Game Guarantee is in addition to your rights under the Australian Consumer Law described above

How do I cancel my order?

Unfortunately once you have submitted an order we will not be able to cancel it, as orders are processed upon completion. Pre-orders of products can be cancelled up until your order is released for fulfilment.

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