There are two ways you might be eligible to get a refund for your game.
If you have games that qualify for a refund through the Great Game Guarantee, log in to your EA Account and complete the refund request form.
Some payment methods are non-refundable. If you buy something with a non-refundable payment method, we won’t be able to help you with a refund.
Payment methods that aren’t refundable include:
When you play a game for the first time, you want a great experience. We want that, too.
That’s why we call it the Great Game Guarantee: if you don't think it’s great, return it.
You may return eligible full EA game downloads (PC or Mac) and participating third-party titles purchased on the EA app for a full refund.
If you buy a new EA game within 30 days of its release date and can’t play it due to issues outside of your control, you can request a refund within 72 hours after you launch the game for the first time.
These issues include:
Players in some jurisdictions who have made purchases may have additional rights to remedies, including refunds, where the game is faulty. For more information, read our article on EA’s warranty policies.
Third-party games need to have the specific Great Game Guarantee designation at the time of purchase to be eligible for a refund under the policy.
Downloadable content (DLC) and other third-party games purchased aren’t eligible for the Great Game Guarantee.
EA Play for PC memberships are generally not refundable. Request a refund on EA Help if you think you might be entitled to a refund.
We can’t cancel orders placed on the EA app or on ea.com once they’re submitted, since those orders are processed upon completion.
Pre-orders can be canceled up until the date the pre-ordered content is released.
