How to get help with fraud on your EA Account

Yes, I have an account

Try these tips.

• Find out how to update your account information as soon as possible.
• Change your password and find out how to turn on two-factor authentication (2FA) for an additional layer of security.
• Check out these additional tips for making your account more secure.

Have you ordered something from us recently?

• If you pre-ordered one of our games, you may see a pre-order pre-authorization charge. These are small charges that our billing system uses to validate a payment method has available funds, and they will fall off within a few days.
• If you see two charges for the same thing, but you only placed one order, you may have accidentally submitted your order twice. Request a refund for the double charge.
• If you haven’t bought anything from us in a while, someone may have gotten into your account and used your saved payment information to make the fraudulent charges.
• If you find the charges are unauthorized, get in touch with us.

No, I don’t have an account

Have you ever made a purchase from EA or Pogo before?

Yes: You might have an older account that you haven’t used in a while. If that’s the case, someone may have used your saved payment information to make the fraudulent charges.

No: If you’ve never bought anything from us or used your payment information in our store before, it’s likely your payment information has been compromised. Contact your payment provider to talk about next steps.

If you don’t have an account with us but think someone set one up with your information, get in touch with us.