How to link your EA Account to Prime Gaming

Make sure your Amazon account is linked to the right EA Account or platform account before you claim rewards. 

Remember, your content will only be available on the first platform you log in to with your linked EA Account, so only claim rewards on the platform you want to play on. For example, if you log in on PC, you won’t be able to redeem content on console later.

1. Go to Prime Gaming and click Sign In at the top of the page. Make sure you’re signed in to the Amazon account you want linked to your EA Account. 
2. On the Prime Gaming home page, find the loot you want to claim and click Claim. You’ll be taken to a new page, where you’ll see all available, past, and future rewards.
3. Click  Get in game-content on the reward you want.
4. A screen will pop up showing Your Amazon Prime account information. Confirm it’s the right account. If it’s not, click Switch Amazon account to change to the correct account.
5. Click Link account.
6. You’ll be asked if you want to allow Electronic Arts to access your Amazon account. Click Allow.
7. Click Return to Amazon. 
8. Click Complete claim.

If you’ve followed these steps but are still having problems, check the Connections tab of your EA Account settings to make sure Prime Gaming is linked.

Three accounts have to be linked together correctly to get your rewards:

• your platform account to your EA Account
• your EA Account to your Amazon account. 

If any of these accounts are linked together incorrectly, your rewards will be sent to the wrong place. We can’t get your rewards back if they’ve been claimed on the wrong account or platform.

If all the right accounts are linked, you can try these steps to get your rewards.

1. Open a new browser window in private or incognito mode. 
2. Use this link to claim your content again. If it asks you to link your EA Account again, follow the steps above.
3. Once you relink, any pending items should go to your linked account.

1. Go to your Connected Accounts in your EA Account settings. You may need to log in. 
2. Find Amazon and click Unlink.

• If you’re having trouble logging in to your EA Account, try these steps.
• Contact Amazon if you need help with your Prime Gaming account.
• Follow @EAHelp for everything from outage info to game news.
• Subscribe to EA Help on YouTube for video walkthroughs and guides.