Make sure you use your child’s EA Account ID when you request a password reset, not your email.
If you request the reset for your email address instead of their EA Account ID, it will reset the password for your account instead of your child's.
We’ll send you a verification code via email. Then, you can enter the code and update the password to sign back in.
Forgot your child’s EA Account ID? Contact us so we can help.
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Vill du berätta mer om din upplevelse av EA Hjälp? Vi vill gärna höra vad du har att säga, i en kort enkät med tre frågor.
