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Learn why Apex Legends may be crashing and freezing on PC, PlayStation, and Xbox.

Be prepared to try out a few different fixes depending on your issue, and if you need more help use our Answers HQ forum.

PC PlayStation Xbox My game is still crashing

If you’re playing Apex Legends and your game keeps crashing or freezing, but you know you meet the minimum requirements, then you may need to do a bit of troubleshooting to fix this.

  1. Update or downgrade your graphics driver. This is the most common issue that will cause your game to crash. Check your driver for updates, or if you recently updated it and the game begins to crash, try downgrading it.
  2. Reinstall Apex Legends and Origin or the EA app.
  3. Perform a clean boot of your PC to disable background tasks that may be interfering with your game.
  4. Close programs running the background that may interfere with your game.
  5. Repair the game files by going to Origin, Game Library, then finding Apex Legends. Click the Settings icon then click Repair.
  6. Add Windows Defender Firewall exceptions.
    • Go to: (Control Panel\System and Security\Windows Defender Firewall\Allowed Apps)
    • Make sure to add and check both boxes for Origin's or the EA app’s Launcher program.
  7. Set Easy Anti-Cheat priority to low in Task Manager. (You’ll need to do this every time you launch the game if this fixes the issue.)
    • Launch Apex Legends.
    • Open Task Manager by typing CTRL + ALT + DELETE.
    • Go to the Details tab.
    • Find the Easy Anti-Cheat program.
    • Right-click and select Set priority to low.
  8. Cap your frame rate.
    • Go to your Game Library.
    • Right-click on Apex Legends and select Game Properties, then Advanced Launch Options.
    • Add the following to Command line arguments: +fps_max 60
    • You can set it lower or higher than “60” if needed.

Go to Answers HQ for more help

If the above steps didn’t help you, try using our Answers HQ forum to find a workaround. This is the best way we can help you.

  1. Make sure you have the latest software update.
  2. Perform a power cycle.
    • Touch the power button on the front of the PS4 for at least seven seconds (until the system beeps twice).
    • Turn it back on after one minute.
    • Launch the game.
  3. Unplug any devices attached to the USB slot.
  4. Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.
  5. Turn off Convert Incoming Voice to Chat Text by going to the Audio tab in the game’s Settings.
  6. Restore the license for the game.
    • Go to Settings on your PlayStation.
    • Click Account Management then Restore Licenses.
  1. Make sure you have the latest software update.
  2. Perform a power cycle.
  3. Unplug any devices attached to the USB slot.
  4. Try reinstalling the game. If you're using an external hard drive, consider installing it on the internal to see if you have any improved results.
  5. Clear the MAC Address.
    • From the Xbox dashboard click Settings, then go to All Settings.
    • Go to Network, then Network Settings.
    • Click Advanced Settings, then Alternate MAC address.
    • Select Clear, then restart your Xbox.
  6. Deleted the local saved data.
    • From My Games & Apps select Apex Legends.
    • Press Start, then click Manage Game.
    • Click Deleted Saved Data.

If the above steps didn’t help you, or you have a fix for the issue we didn’t cover, head over to our Answers HQ forum. This is where you can get the best support from players like you.

You can also go to the Apex Legends Trello board for emerging bugs and issues that may lead to your game crashing.

Plus, keep an eye on the EA Help (@EAHelp) and the Apex Legends (@PlayApex) Twitter accounts for outage info, game issues, and new game patches.

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