Jump to: Error code:net | Error code:leaf | Error code 100 | Error code 23 | DirectX error 4294967287 | Apex_crash.txt | DXGI_ERROR_, DEVICE_HUNG | Out of Sync with server | Party leader quit or Party not ready | r5apex.exe | shoe | Snake | CE-34878-0

Some bugs don't have a code name and can happen after important updates or server issues. If you need help troubleshooting, go to our Answers HQ forums.

Error code:net

Code:net happens when an EA server stopped answering the game. There are a few things you can try to fix this issue, but you may need to wait for a fix if you keep getting it. Here’s what you can try:

• Restart your router.
• Use an Ethernet network.
• Reboot your PC.

Error code:leaf

Code:leaf happens when our EA servers aren’t responding, so we can’t connect you to a match. This means that in the backend we created a match, our servers talked to one another, we sent players there, but we didn’t get an answer from that new server.

Like with code:net, you can try a few things to fix the issue, but may need to wait for us to fix it. Here’s what you can try:

• Restart your router.
• Use an Ethernet network.
• Reboot your PC.

Error code 100

Make sure the time zone and date of birth are the same on your platform account and your EA Account.

Error code 23

1. Make sure the settings on your EA Account and the EA app match, including the language and region.
2. Update your graphic drivers.
3. Press the Windows key + R.
   • Type appwiz.cpl.
   • Hit Enter.
   • Repair or reinstall the latest version.

DirectX error 4294967287

You may get this error when you’re trying to install Apex Legends.

• Do a clean boot of your computer.
• We don’t recommend you uninstall your anti-virus software at any point to fix this issue.

Apex_crash.txt

• Follow our steps on fixing crashing and freezing.
• Repair the game files by going to the EA app, Library, then finding Apex Legends. Click the Manage icon then click Repair.

DXGI_ERROR_, DEVICE_HUNG

There are a few reasons the DXGI_ERROR_, DEVICE_HUNG error code may happen. Your best bet is to update your graphics card driver.

Out of Sync with server

Go to Settings. Under the Video tab, set Texture Streaming Budget to None.

Party leader quit or Party not ready

The troubleshooting steps for both are the same:

• Try to leave the party and join again.
• Go to the Lobby and invite your friends to join your party instead.
• Click Return to Main Menu, then go back to the Lobby.
• Switch game modes from Play Apex to Training, then go back to Play Apex.
• Restart your game.

r5apex.exe

• Repair the game files by going to the EA app, Library, then finding Apex Legends. Click the Manage icon then click Repair.
• Update your Windows software.

shoe

• Restart your router and reinstall your game.
• For PC, turn down the video memory by opening Apex Legends and going to Settings. Click the Video tab, scroll down to Advanced, and change the Texture Streaming Budget to none.
  

Snake

Snake is a temporary penalty for leaving a match early. You’ll need to wait until the error code stops being displayed before joining another match.

CE-34878-0

The CE-34878-0 is specific to the PlayStation console, but has an easy fix. Try restarting your console in Safe Mode using PlayStations steps.

Use our Easy Anti-Cheat troubleshooting steps for Apex Legends.

• If the above steps didn’t help you, you don’t see your error code, or you have a fix for the issue we didn’t cover, head over to our Answers HQ forums to find a workaround.
• Check the Apex Legends Trello board for error codes and other issues.
• Keep an eye on the EA Help (@EAHelp) and the Apex Legends (@PlayApex) Twitter accounts for everything from outage info to news about the game.