Linking your platform accounts to your EA Account

• If you can’t log in or aren’t able to access the email used with your EA Account, learn how to get back in to your account.
• You can create a new EA account if you want to connect to a platform that you haven't played EA games on before.
• If you want to keep your old account but change the email address, you can update it.
• Don't remember the email address you used for your account? Contact us for more help.
  

If it’s been a while since you played an EA game, try logging in to your EA Account from your computer or mobile device.

You might need to:

• reset your password
• use one of your two-factor authentication (2FA) codes to sign in to your account.

Once you sign in, restart your platform, and start your game.

If you still can’t log in to your EA Account, get in touch with us.

• Try logging in to your EA Account to see if your platform account is already linked. If unsure, use the email you use for your platform. 
  • You can’t link an EA Account to two PlayStation™Network IDs, for example. Instead, you’ll need to create a new EA Account to link an additional platform account.
• If your platform account is connected to an EA Account that you don't use, find out how to update it.
• If you made a second EA Account with your primary email address, follow these steps to update the email on your preferred account.
• If you have multiple EA Accounts with games on them, our advisors may be able to help combine your accounts. You’ll need to be able to access both accounts, and not everything will transfer over, like game progress.
• Find out how to unlink your platform account from your EA Account and link it to a different EA Account, as long as the new account has never had the same account type linked to it before in its lifetime. That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.
  

Check out our steps to update your account if you can’t get in.

If you still can’t access your EA Account, get in touch with us for more help. Make sure to have this information handy when you reach out to us:

• the email address on your EA Account
• any usernames or console IDs (e.g. Xbox gamertags or PlayStation™ Network Online IDs) connected to your EA Account
• any invoice numbers from games you’ve bought from our store, or product codes for your games.
  

If you’ve bought games from our store or played an EA game online with your platform, you should already have an EA account.

1. Try logging in to see if you're already signed up. If you aren’t sure what email to use, try the email address you use for your Nintendo, PlayStation™Network, or Xbox account.
2. If you don’t remember your password, select Forgot your password? to reset it.
3. Check your email (including your spam/junk folders) for a link to reset your password.
   • If you get an email, that means that you already have an EA Account linked to that email address.
   • If you don’t get an email after 5–10 minutes, repeat these steps for any other email address you might have used instead.

If you don’t have one, follow our steps to create an account.