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Learn all about Product Codes, promotional codes, and code redemption.

Need help redeeming a code for a different platform?

Find your code Product Codes Promo codes Other questions

When you buy a game from our store, most of the time it will be added directly to your account. If you need the code for any reason, you may have gotten it in your email receipt when you made your purchase.

This is mostly for older third-party games, so you might not get a code in your email. If there’s no code in your confirmation email, check to see if your game is already on your account.

Make sure that you log in to the EA app or Origin using the EA Account you want to add your game to. This is especially important if you're a parent who wants to add a game to your child's account.

Redeem your Product Code in your EA Account Settings

  1. Go to myaccount.ea.com.
  2. Click on the Redeem Product Code tab.
  3. Type in your Product Code, then click Next.

Once you’ve redeemed your code, your game will appear in your account.

Find your Offers and Promotions code

If you got an Offers and Promotions code that appears in-game, you can collect it directly there. If you dismissed the pop-up in-game, you can still find your code in your EA Account Settings.

  1. Go to myaccount.ea.com.
  2. Click on Offers and Promotions.
  3. Find the code you want to redeem and click Copy Code and then follow the instructions under How to use.

Redeem your Product Code in the Origin client

For PC

  1. Log in with the EA Account where you want to add the game.
  2. Click the Origin menu.
  3. Select Redeem Product Code...

For Mac

  1. Log in with the EA Account where you want to add the game.
  2. Go to your computer's top menu to select Games and Redeem Product Code...

The Sims 3 codes

Redeem codes for The Sims 3 on The Sims 3 website to play your games and get any additional bonus content.

Classic games

Some of our classic games cannot be redeemed on the EA app or Origin and can only be played if you still have the game disc. Those games include, but are not limited to:

  • The Sims (1)
  • The Sims 2
  • Battlefield 1942
  • Battlefield Vietnam
  • Command & Conquer
  • Medal of Honor
  • Crysis

Gift cards, subscriptions, and virtual currency codes

Redeem your EA Gift Cards in your EA Account and Billing settings.

Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code’s instructions.

Promotional (promo) codes can give you discounts on your purchases. Redeem your promo code during the checkout process.

Restrictions on promo codes vary from game to game and promotion to promotion. You usually cannot use them on games less than a month old, virtual currency, memberships and subscriptions, game time cards, third-party games, or with any other current sale or promotion.

EA app

  1. Find the game you want to buy in the store.
  2. Click Buy the game.
    • If there are different editions of the game available, click Select edition to choose the edition you want to buy, then click Buy.
    • If there’s only one edition of the game available, click Purchase.
  3. Choose to pay with a saved payment method, enter in a new payment method, or use your EA Wallet.
  4. Click Proceed to Review Order.
  5. On the Review Order page, click Enter Promo Code >.
  6. Enter your code and click Apply code.
  7. Click Pay Now to complete your purchase.

Origin

  1. Find the game you want to buy in the store, either on origin.com or in the Origin client.
  2. Click the Pre-order or Buy button.
  3. Enter your payment information.
  4. Click Proceed to Review Order.
  5. On the Review Order page, click Enter Promo Code >.
  6. Enter your code and click Submit.
  7. Click Pay Now to complete your purchase.

I got a message saying my Product Code can't be redeemed through the EA app or Origin. What should I do?

Check the instructions that came with your code — they should list the URL where you should go to redeem your Product Code. The EA app or Origin will send you to that URL when possible, but double check the Product Code instructions to make sure you redeem your code in the right place.

Some codes may even give you extra content when you redeem them at a specific URL. Read all instructions carefully so you don't miss out!

It says my code has already been redeemed. What do I do now?

Your best bet is to go back to the retailer you bought the code from. They should be able to help you get a new code.

If you bought the game secondhand, it’s likely that the original owner used the code already. We can’t help with codes that have already been used on other players’ accounts.

If you think you redeemed your code on the wrong account, contact us so we can investigate.

What if my code is expired?

If the code you’re trying to use has expired, we aren’t able to help. Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions.

If you bought the code from a retailer and it was already expired, contact the retailer for more help.

I redeemed a Product Code, but nothing new appeared in my games. What happened?

Not all codes are full game codes and might only be redeemable for in-game content, so they won’t show up on your account. You can access that in-game content when you play the game it’s for.

Check to see if you bought the full game or other content, like downloadable content (DLC) or a subscription, for the game instead.

I lost my code and didn’t install through the EA app or Origin! What do I do?

If you lose a Product Code, contact us so we can help. We may ask you for proof of purchase, so have it ready.

Contact Us

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