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EA Customer Satisfaction Survey
Why did you visit the EA Help site today?
To decide what game to buy
To learn how to play a game
To answer a question about my account
To read a help article about my game
To see if other players have found a fix to my problem
To find out how to contact EA
To request a game feature or report a game bug to EA
What product did you need help with?
What did you want to know more about?
Billing and purchasing
Download and installation
Game access (codes, betas, demos)
Game play (features, enhancements, tips)
Missing game items
Game cheating or harassment
Troubleshooting (connectivity, performance, crashing, or hardware)
Did you find an answer to your question?
If you were unable to resolve your issue with the available web articles, how else did you try to find your answer?
I contacted EA
I visited the EA support web forums
I sought help outside EA
I stopped looking for the answer
How easy or difficult was it to find the information you needed on EA Help?
6 (Very Easy)
4 (Somewhat Easy)
3 (Somewhat Difficult)
1 (Very Difficult)
How satisfied were you with your EA Help experience today?
6 (Very Satisfied)
4 (Somewhat Satisfied)
3 (Somewhat Dissatisfied)
1 (Very Dissatisfied)
How would you prefer to resolve any issues you experience?
Reading web articles
Using web forums
Sending an email to customer service
I prefer to chat to customer service online
I prefer to talk on the phone with customer service
Do you have ideas for how to make the Answer HQ site better?
EA appreciates your feedback!