We’ll ban players who break our User Agreement. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. Check your email or EA case history for more details.
A suspension is when we temporarily remove your access to a game, part of a game, or your EA Account. We often issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.
A ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. We often issue a ban on your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.
We’ll take action on accounts when we see any content that’s inappropriate or when there’s evidence of cheating. We’ll also take action against any account that is posting vulgar, threatening, or harassing content in any EA game or on any EA website.
What we call cheating includes but isn’t limited to:
We want everyone to have a fun, fair, and safe gaming experience. This means that we look at how people behave inside our games, and on forums and community sites that we host.
All appeals are handled by a dedicated team. We want to make sure they have time to investigate your case properly so it may take up to 30 days to get back to you. Sometimes we might even need longer to do it right.
Look for emails from firstname.lastname@example.org. We send our first emails about bans and suspensions and our replies to you from that address.
We're happy to help you with your games and other questions when you call or chat with us. But the team that helps with banned and suspended accounts only works via email. By submitting this webform, your case will be with the team that specifically works on account bans and suspensions.
Sometimes you’ll need to re-enable your account first. If that’s the case, we’ll have contacted you at the email address registered to your EA Account to let you know what you need to do.
You can still play many EA games offline in single-player mode.
Some games and services have their own dispute process. Use the links below for specific game or service bans.
Let us know if you think the ban or suspension on your EA Account (or one of the user names connected to it) was a mistake. Check out our article to see how to open a ticket with us today.