If you believe your EA Account and/or user name (user name is your ID, PlayStation™Network online ID, Xbox LIVE gamertag, or game-specific username) has been incorrectly suspended/banned and you would like to dispute this action, please contact support at accountdisputes@ea.com from your registered email address.
Not all banned/suspended account disputes should be submitted to accountdisputes@ea.com. Some suspensions and bans may be performed by a third-party or certain games may have their own dispute process:
If you were banned by Punkbuster or GGC-Stream, EA Support cannot assist with unbanning your account. Learn more about disputing a ban with PunkBuster or GGC-Stream.
Write whether your account was banned or suspended, followed by the game or product name, and the user name. The Subject of your email should look like this:
Include the following information:
We review each account and/or user name on a case by case basis. While we make every effort to address these inquiries within 72 hours, the time required to do a full investigation may vary.
Be sure to read EA's Account Suspension Policy.
NOTE: The majority of banned or suspended accounts are only suspended temporarily. Find more information about the length of your suspension by checking the email address associated with your account.
All communication is sent from noreply@ea.com. Add noreply@ea.com as a safe sender to ensure you receive communications about a banned or suspended account. Check your spam, junk, or social folder for missed email messages from noreply@ea.com.
To protect both yourself and your children from accidental purchases made in the iTunes, Google Play, and Windows phone stores, we suggest setting up certain security countermeasures to add a few steps between you and completing a purchase.
This article will explain how to update (or age-up) your Origin child account to an adult account so that you have access to all features.
If you need to contact us by mail, use the appropriate address listed.
Welcome aboard, and thanks for choosing Origin! To get started, first download the client.
