Returns and cancellations

Thursday, July 6, 2017

Learn what you can return and when you can return it.

For EU players, find details in our EU returns and cancellations article.

For Australian players, find details in our AU returns and cancellations article.

For console downloads purchased directly from the system store, please contact Sony or Microsoft.

Refund policy for PC and Mac downloads

You may return EA full game downloads (PC or Mac) and participating third party titles purchased on Origin for a full refund.

Send us refund requests within the following timeframes:

Within 24 hours after you first launch the game
Within 7 days from your date of purchase
Within 7 days from the game’s release date if you pre-ordered

If you buy a new EA game within the first 30 days of its release date and can’t play it due to technical reasons within EA’s control, you can request a refund within 72 hours after you first launch the game instead of 24.

Use our Request a Refund form

Visit the Request a Refund page to see if any of your games are eligible for the Great Game Guarantee.

We stand by our games. If you're not completely satisfied with your purchase, we will make it right. Review the full policy details on origin.com.

Some payment methods may be non-refundable. For some other payment methods, including BoaCompra, you will have to contact us directly to request a refund. Read more about payment methods and refunds here.

Refund policy for PC and Mac downloads

Use our Request a Refund form

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