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Have a question or problem with EA Play, The Play List, using your discount, upgrading your games, or finding your DLC? Check here to see if we’ve got an answer for you.

Running out of your early trial time?

If you leave an early trial open and running in the background on your PC or console, time keeps counting down. To prevent that from happening, make sure to fully quit the game when you’re not playing it to preserve your trial time.

We can’t reset or add more time to EA Play early trials, and neither can the PlayStation Support or Xbox Support teams.

FAQ Refund errors Issues Need help?

We’ve got answers and workarounds to help with some common EA Play questions. Check them out to see if what we’ve got helps you.

Why can’t I play on Mac?

EA Play for PC and the games on The Play List are only available on PC.

My discount isn’t working

Go to the item or content you’re purchasing and check its details to see if it’s eligible. If it is, you’ll see Save 10% EA Play Discount Applied alongside a strikethrough of the item’s regular price. The Add to Cart button also shows your discount price.

Why are the games still showing in my Origin Game Library after I’ve canceled my membership?

Want to remove a game from your Library? All you have to do is right-click on the game tile and choose Remove from library. If you get EA Play again, you can add the game back whenever you want.

If you use EA Desktop and cancel your membership, any game you’ve downloaded from The Play List will disappear from your Collection.

I bought DLC for a PC game I was playing from The Play List, but I canceled my membership and now my DLC is missing

Don’t worry, it isn’t gone! You’ll only see your base games, and not any DLC or expansions, in your EA Desktop Collection or Origin Game Library. That means your DLC is still on your account, it’s just hidden.

If you buy the base game or join EA Play again later, you’ll be able to see your DLC again.

EA Desktop
  1. Click on the (three dots) in the top right corner of the game tile.
  2. Click Manage add-ons.
Origin
  1. Click on the game tile in your Game Library.
  2. Click on Extra Content.

Why are some games not available in The Play List?

Depending on what platform you’re using to access The Play List (EA Desktop, Origin, or Steam on PC; PlayStation and Xbox on console) and where you’re located, you may notice differences in game availability. That’s for a few different reasons: games sometimes vary by platform, and different countries have different rules about what games can be sold or made available.

We’re always working on adding more and new games to The Play List, so stay tuned for more. You can also check out what games are available by platform on ea.com.

Games will also come in and out of EA Play as part of our evolving service. Most often we’ll remove games from both EA Play and EA Play Pro at the same time, but on some occasions a game will stay available for Pro.

If a game is leaving EA Play, you can find the date that it’s leaving on the game details page. If you’ve added a game to your Game Library that’ll be leaving soon, you can see the date it’s being removed in your Game Library.

When you upgrade to EA Play Pro, we’ll refund you for the remaining time on your current membership. That refund will go back to your original payment method.

If something goes wrong during the process, you might get one of these errors:

There was a problem with your refund

You might get this error for a few reasons, like if your original payment method is no longer on your account or if it has expired.

Check your email for more information, and contact us to speak with an advisor to get help.

Your upgrade payment is currently pending

It’s taking a little longer than normal for us to process your upgrade. As soon as it’s finished, we’ll email you to let you know that your upgrade has gone through. Then we’ll send you a refund for the remaining paid time left on your EA Play membership.

You can also check the status of your upgrade and refund by signing into your EA Account and checking your Order History on ea.com.

Come across a bug in EA Play? See if we’ve got steps for you to try to fix it:

PC

Common Origin errors

Check out the solutions our community at Answers HQ has for common client errors.

Troubleshoot payment problems

You can use your credit card, PayPal, or EA Wallet to pay for your EA Play membership.

Find help for payment problems with our articles:

If you live in Russia, you can't use a credit card for recurring payments. You can use one for standard transactions.

Error redeeming code that doesn’t match current membership

If you try redeeming a membership code for a different membership than you currently have, you might get this message:

Sorry, you can only redeem a membership code that matches your current EA Play membership plan.

To get around this, you can cancel your current membership, then try redeeming your code again. You might need to wait to redeem it until after your current membership runs out.

Still having trouble redeeming your code after your current membership period ends? Contact us.

Unplayable, gray Titanfall Digital Deluxe edition tile in Origin

Did you upgrade your Titanfall Standard Edition to the Digital Deluxe Edition from The Play List, then end your membership? You might see a gray Titanfall Digital Deluxe Edition tile in your Game Library that you can’t play.

To play Titanfall again:

  1. Go to My Game Library.
  2. Right-click the gray Titanfall Digital Deluxe Edition tile.
  3. Click Remove from library.

If Titanfall is still grayed out, restart Origin. Now you should be able to play again.

XBOX

Early trial time ran out

If you leave an early trial open and running in the background on your Xbox, time keeps counting down. To prevent that from happening, make sure to fully quit the game when you’re not playing it to preserve your trial time.

We can’t reset or add more time to EA Play early trials, and neither can the Xbox Support team.

We can help you with anything you need for EA Play for PC, but we have limited support for EA Play for PlayStation and Xbox. Find out more in our articles for PlayStation and Xbox.

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