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Your advisor might ask you to use the EA Error Reporter in the EA app for a closer look at the problem.

The EA Error Reporter helps us diagnose and troubleshoot issues you might have with your games or the EA app (formerly EA Desktop). You can still use it even if you can’t open the EA app.

  1. Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
  2. Choose the Type of problem you’re having.
  3. Tell us about the issue you’re having in the Description of problem box.
    • If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
    • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
  4. Check the box next to Share diagnostic information when report is submitted.
  5. Click Submit report and wait for it to complete.
  6. Write down your Report ID for safekeeping.
  1. Search for ErrorReporter.exe in Windows Explorer.
    • Click the Start or Windows button and use the search bar.
    • If the search doesn’t work, try going to C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\ in Windows Explorer.
      • Click the Start or Windows button and click My Computer.
      • Double-click your C: drive, followed by Program Files, then the EA app (twice).
  2. Double-click ErrorReporter.exe to run the EA Error Reporter.
  3. Choose the Type of problem you’re having.
  4. Tell us about the issue you’re having in the Description of problem box.
    • If you’re running the Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) box.
    • You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
  5. Check the box next to Share diagnostic information when a report is submitted.
  6. Click Submit report and wait for it to complete.
  7. Write down your Report ID for safekeeping.

Once you’ve submitted your report, you’ll need to manually attach the files to your case with us.

For problems with installing and launching the EA app

  1. Make hidden files and folders visible.
  2. Navigate to C:\Users\[Your computer name]\AppData\Local\Electronic Arts\EA Desktop\Logs.
  3. Attach the files in the Logs folder to your case.

For problems with installing and launching your games

  1. Go to the installation folder of the game you’re trying to install.
  2. Select the __Installer folder.
  3. Attach the file  InstallLog to your case.

If you already have a case open with us

  1. Go to the EA Help My Cases page.
  2. Click the open case that needs more information.
    • If your case was closed, open a new case with us. Tell us if we've talked to you about this before, and include your old Case Number.
  3. Click the Resume button, enter your Report ID, and add a quick note letting us know your issue's status.
  4. Send your update and attach your files, and we'll get back to you as quickly as we can.

If you don’t already have a case open

Contact Us

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