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Use the Report Match For Connection Quality button to report your connection quality issues in FIFA 23.

When you use Report Match For Connection Quality, it helps us analyze specific information around your connection quality in that match so we can use it to improve the game.

Report matches when you experience connection quality issues that impact your gameplay responsiveness during an online match.

Here are some examples of common issues:

  • Button responsiveness: How quickly the game responds to your inputs. This is sometimes referred to as “input lag/delay.”
  • Input loss: When an input is performed correctly on a controller, but it’s not reflected in-game. This is sometimes referred to as “buttons not registering.”
  • Game speed: When the online gameplay doesn’t appear to be running at the expected speed. You might know this as “playing on ice skates,” “game feels slow,” “playing in mud,” or “players not getting enough traction.”
  • Temporary freezing: When the online gameplay freezes for any amount of time during a match. Sometimes this is called a “micro stutter.”

When shouldn’t I report a match?

Don’t use Report Match For Connection Quality if:

  • you’re not satisfied with the outcome of the match, but you didn’t experience gameplay responsiveness issues
  • you experienced a gameplay issue that wasn’t related to online gameplay responsiveness
  • you ran into an in-game bug that wasn’t related to online gameplay responsiveness.

If you use Report Match For Connection Quality in situations where it doesn’t apply, it doesn’t give us the information that lets us investigate or understand the issues.

As always, you can report other bugs or problems you have in-game using Answers HQ.

  1. Start an online FIFA 23 match.
  2. Pause the match if you're experiencing connection quality issues.
  3. Press the button listed for Report Match For Connection Quality at the bottom of the screen.
  4. Exit the confirmation message.

You can also report on the post-match screen if you experienced connection quality issues while you were playing:

  1. Start an online FIFA 23 match.
  2. After the match is finished, press the button for Report Match For Connection Quality at the bottom of the screen.
  3. Exit the confirmation message.

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