Overview
Having problems unlinking your account? Try our tips to get help.
Troubleshooting common unlinking issues
To help protect accounts, EA limits how often you can switch which platform account is linked to your EA Account.
You can switch your linked accounts up to 3 times in a rolling year, but choosing the right account from the start is still the safest way to keep your account secure. Always link to an account you'll keep long-term to preserve your progress and purchases.
If your account is disabled, banned, or suspended, you won’t be able to unlink your platform account from your EA Account. You can learn more about your full history across all EA games, including any active warnings or account actions, with the Penalty History tool.If you need help with a disabled account, you can try our steps for resetting your password to re-enable your account.If you think we made a mistake by banning or suspending your account, find out how to dispute it.
If you think your EA Account has been hacked and another platform account was added, learn what you can do to try and resecure your EA Account.If you think your platform account has been hacked, you’ll need to contact your platform’s support team.
If passkeys are available for your EA Account, consider setting one up and regularly review your account security settings to make sure only trusted devices can access your account. Passkeys offer a more secure way to sign in because they use your device's built-in security features instead of a password. To help keep your EA Account secure, never share your login information, passwords, verification codes, or passkeys with anyone.
- If you use a PlayStation®, contact PlayStation® support.
- If you use an XBOX, contact XBOX support.
- You won't be able to unlink accounts if you can’t log in to your EA Account. Learn what you can do to get back into your account.
- Don't remember the email address you used for your account? Follow our steps to find it.