How to use the BioWare™ Discord

Overview

Want to connect with other Mass Effect players? Learn what you can use the BioWare Discord for, plus how to report players there or appeal a ban.

What’s the BioWare Discord?

The BioWare Discord is a community where you can connect with other Mass Effect players and chat about the games.Visit the BioWare Discord to join.

The BioWare Discord is available globally, but only supports English in text channels.

How to report a player on the BioWare Discord

To report a player or a message that a player sent:

1
In a text channel, right-click on the username or message you want to report.
If you’re using Discord on your phone, tap and hold the username or message.
2
In the pop-up menu, go to Apps.
3
If you’re reporting a player, select Report User to EA. If you’re reporting a message, select Report Message to EA.

Discord menus showing Report User and Report Message options to report a player or inappropriate content.

You can also report serious or illegal violations directly on Discord. Find out how to submit a report on the official Discord website.

How reporting works

Reports are processed by automation tools and sent to our team for review.Our team looks into the context of each report before deciding whether it follows our rules and what action to take. You’ll get a DM with an update on the outcome of your report, including whether we took action.For privacy reasons, we can’t share information about our investigation or what actions we take on another player’s account.

How to appeal a ban on the BioWare Discord

If you think you were banned by mistake, you can appeal in your Discord direct messages (DMs) or on EA Help. After following the steps below to submit your appeal, someone from our Moderation team will review your submission.

Appeal on Discord

Appeal on EA Help

1
Open your DM from EA Moderator.
2
Select the Appeals button directly from the DM.
3
Fill out the form.
Your case reference number will be filled out for you. Add a description of your issue, if you've done an account recovery recently, and your email.
4
Select Submit

Discord direct message from Electronic Arts showing the Appeals button and the Appeal Sanctions form and Submit button.

To fill out the appeals form in your DMs, make sure you have direct messages in Discord enabled.

Where to find your case reference number

You can find your case reference number in the Discord message sent to you by EA Moderator.Make sure you enter the case reference number exactly as it appears in the message, or we won’t be able to help with your appeal.

How to use the Mass Effect BioWare™ Discord