Overview
We might lock your EA Account for security reasons if we notice unusual activity. Learn what that means and how you can protect your account.
What does “unusual activity” mean?
Unusual activity can be related to issues like phishing, logging in from shared devices, using weak passwords, or using the same password on multiple websites. When we see activity that seems out of the ordinary, we lock your account by resetting your password to keep your personal information and games safe. Don’t worry—your purchases and progress are still there. We’re just helping keep things secure to prevent other people from accessing them.What to do when your account is locked
In order to log in to your account and use the online features of our games, you need to reset your password.Keeping your account safe
To fully secure your EA Account after unusual activity:- choose a new password that’s unique to your EA Account
- turn on two-factor authentication (2FA)
- check our security tips.