Overview
Need support with The Sims 2: Legacy Collection? Read our article for help with launching and common error codes.
Before you start
Make sure your PC is ready to play The Sims 2: Legacy Collection:- check your PC meets the minimum requirements
- update graphics and audio drivers to the latest versions
- remove old The Sims files
- check you have enough hard drive space available.
Having issues installing The Sims 2: Legacy Collection?
If you’re getting the Some files were corrupted or missing error, it could be an issue with where your Packs are installed. When installing The Sims 2: Legacy Collection, the game automatically creates a folder for your game saves. If anything breaks in this process it can cause issues. To fix this:- 1On your PC open Documents > EA Games to find The Sims 2 Legacy folder.
- 2Move this folder to your Desktop, or delete it.
- 3Reinstall The Sims 2: Legacy Collection.
Troubleshooting errors in The Sims 2: Legacy Collection
This error usually happens when there’s a conflict between existing save files from a past installation. To fix this you’ll need to remove these old files and do a fresh install.
- 1Open the Electronic Arts folder.
- 2Select The Sims 2 Legacy folder.
- 3Remove this folder from the Electronic Arts folder.
- 4Reinstall the game.
Using Windows shortcut keys to move the game to another monitor when in full-screen can cause issues. To move the game to a second monitor while it’s running press Alt + Enter to switch to windowed mode first.
This error can appear if there’s an issue with your Graphics Processing Unit (GPU). Try these troubleshooting tips:
- Make sure your your drivers are updated to the latest version from your hardware provider.
- Check your Graphics Rules file:
- Open the files on your computer and go to the \EA Games\The Sims 2 Legacy\EP9\TSData\Res\Config\Graphics Rules.sgr.
- Using TextEdit check the file has this line: boolProp activeDeviceUseSoftwareRasterizer $useSoftwareRasterizer
- If it doesn’t, add it.
- Save the change, and re-launch the game.Sometimes using the -w command line prompt and forcing the game to launch in windowed mode can resolve the issue.
Command line prompt options
If you want the game to launch at a specific resolution that’s different from your monitor, or don’t want to launch in full-screen mode, you can use command line prompts to change how the game launches.Available options are:- -r[width]x[height]
- set screen resolution (eg; -r1400x900)
- -w
- windowed mode
- -nosound
- disable sound
- -l:<language>
- change language (example; -l:French )
On the EA app:
On Steam:
- 1Open the Installed Games menu and find The Sims: Legacy Edition.
- 2Select Manage.
- 3Select View Properties.
- 4Type the command in the Advance Launch Options box.