EA Player Help Services

Play Ubisoft games with the EA app

Learn how to play your Ubisoft games using Uplay with the EA app.

How to uninstall the EA app and your games

Learn how to uninstall your games from the EA app, and how to uninstall the app itself.

How to troubleshoot common EA app error codes

EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.

How to download your games in the EA app

Learn how to download games to your library in the EA app on PC or Mac.

Add friends on the EA app

Learn how to add friends on the EA app.

Connecting the EA app and Discord

The EA app lets you link your EA Account with Discord to share your game activity with friends and servers.

Games that won't download, install, or load in the EA app

If your download’s not working or your games won’t install, try these troubleshooting steps for PC or Mac games in the EA app.

How to use the EA app

Learn how to add games to your Library, add friends, and more in the EA app.

Close background applications to run the EA app

Find out how to manage other programs that might be stopping the EA app or your game from running properly.

How to use parental controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app parental controls.

Troubleshoot issues with the EA app and DirectX

Windows 7 and Windows 8 users may run into issues with the EA app. Get troubleshooting steps here.

How to update your macOS for the EA app

Learn how to update your Mac operating system (macOS) to optimize your gaming experience with the EA app.

Change the language settings in the EA app

See how to change your language settings for the EA app and your games to another one of our supported languages.

How to use the EA Error Reporter in the EA app

An advisor might ask you to use the EA Error Reporter tool in the EA app to help fix the problem.

EA app payment and coupon error codes

Learn about error codes you might get while making purchases and using coupons in the EA app.

Troubleshooting payment issues in the EA app

If you’re having trouble making your purchase, see if our troubleshooting tips help you.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

EA SPORTS FC™ 24 on Xbox Cloud Gaming (Beta)

Everything you need to know about the Xbox Cloud Gaming (Beta) version of EA SPORTS FC™ 24.

How to clean or safe boot your computer

A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content.

How to use cross-play in Madden NFL 25

Learn more about cross-play, connecting with friends, and cross-play game modes in Madden NFL 25.

View your EA order history and status

Your order history keeps track of your EA app and Origin purchases from pre-order to play, with status updates at each stage.

Troubleshoot VC++ and .dll errors with EA app

If you get .dll errors, like your VC++ runtime package wasn’t installed correctly when you're trying to install your game, troubleshoot with these steps.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

Clear cache to fix your game download or upload

If you’re having problems downloading or updating your games, clearing your device’s cache can help.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

How to get ready to play EA games

Log in to your EA Account, check your security info, and brush up on the rules to get into your game.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

Troubleshoot PC, PlayStation, and Xbox crashing or freezing

Try these steps to fix EA games crashing or freezing on your PC, PlayStation 4 or 5, or Xbox One and Series X|S.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

How to link your EA Account to your Epic Games account

Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.

Update the password for your child’s account

If your child lost the password for their EA Account, learn how to reset it by requesting a password reset.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

How to manage in-game purchasing

Learn how to manage in-game purchasing and add your payment methods when playing EA games on PC, console, or a mobile device.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

How to join an EA closed beta

Learn how to join an EA closed beta and what to do if you need help with your beta code.

Unusual account activity

When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

Download and buy DLC for classic EA games on PC

Learn how to download and buy downloadable content (DLC) for classic EA games on PC.

How to use EA connect

Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

EA Gift Cards: Where to get them and how to use them

Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

Troubleshoot your connection to EA games

Having problems playing EA games online? Follow our tips to help restore your connection.

How to provide proof of purchase

Here’s what to send us when we ask you to provide proof of purchase.

How to link your EA Account to Twitch

Connect your EA Account to Twitch to earn Drops for watching streams.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

Popular help topics in The EA app

Get help with common issues that players are running into in The EA app.

Popular help topics in The EA app

Get help with common issues that players are running into in The EA app.

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