EA Player Help Services

Change the language settings in Origin

Learn how to choose the language of the Origin Store or the Origin client.

How to reset Origin on Mac

Reset Origin if it’s crashing on your Mac.

Uninstall the Origin client

Learn how to uninstall the Origin client from your PC or Mac.

Upgrade to EA Play Pro for PC

See how to upgrade your EA Play for PC membership to EA Play Pro for extra benefits, like unlimited access to our newest games.

EA Play and Xbox Game Pass

You get EA Play with your subscription to Xbox Game Pass Ultimate or Game Pass for PC. Here’s how that works.

Learn about EA Play for Xbox

EA Play for Xbox is a paid membership service that lets you play the best EA games on Xbox. Find out how to become a member to get discounts and early access to new EA games.

View other EU stores in Origin

If you live in the EU, you can now view all EU stores for the Origin Store both on the web and in the Origin client. Learn how to switch your store here.

Origin gifting issues and workarounds

Having trouble sending or receiving gifts with Origin? We can help.

Playing Ubisoft games using Origin

Learn how to play your Ubisoft games using Ubisoft Connect with Origin.

Download and play your games in Origin

Learn all about downloading your games, cloud storage, and tracking achievements using Origin.

Learn about EA Play for PlayStation

EA Play for PlayStation is a paid membership service that lets you play the best EA games on PlayStation.

Run an Origin Error Report

When you contact us about an issue, your Advisor might ask you to submit an Origin Error Report ID. This helps us get a closer look at the problem.

Turn on Origin technical preview

Want to test all of the newest and latest features that the Origin client has to offer? Make sure you opt in to technical preview.

Add friends on Origin

Are your friends on Origin? Find your friends with EA Accounts and add them to your Friend List.

Origin payment and coupon error codes

Learn about error codes you might get while making purchases and using coupons in the Origin store.

How to enable Restricted Access Mode in Origin

Learn how to enable Restricted Access Mode in Origin to require administrator privileges to download games and install updates.

How to send and receive gifts with Origin

Send the gift of games and downloadable content (DLC) to your friends and family on Origin.

Using Origin In-Game

Use the Origin In-Game dashboard to browse the web, chat with friends from your friends list, get online help, and even broadcast to Twitch, all without ever leaving your game.

How to download, install, and update Origin

Learn how to download and install Origin, update it, and make sure your computer meets the system requirements.

New ways to pay added to Origin

You can now choose from more payment options to securely buy games and services on Origin.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

Troubleshoot Origin games that won't download, install, or load

Sometimes downloads and installations get stopped or stuck, or your installed games won’t load. Try these troubleshooting steps to get your Origin games up and running so you can get back to play.

Manage your EA Play for PC membership

Learn how to find your EA Play membership status, see your billing information, upgrade to EA Play Pro, or cancel your membership.

Update your operating system to use all of Origin's features

Learn how to upgrade your operating system (OS) on Mac and PC to enjoy all the features that the Origin client has to offer.

How to cancel your Club Pogo subscription

What you need to know about cancelling your Club Pogo or Pogo subscription.

Learn about EA Play for PC

Learn how to join EA Play and EA Play Pro to play the games in The Play List, try new EA games early, and get discounts on EA app purchases.

Find missing games in your Origin Library

Can’t find your games? Try some of these steps to find out if they’re hidden or if your purchase is still processing.

Troubleshoot issues with EA Play

We’ve got answers and workarounds to help with some common EA Play questions and issues. Check them out to see if they help you.

Club Pogo Renewal Program - How it works

The Club Pogo Renewal Program is a way for us to thank you for being a loyal Club Pogo member by offering you renewal benefits and goodies!

Install your game using a disc

Learn how to install one of our games using Origin if you have a game disc.

Pre-ordering games on Origin

We’ve got everything you need to know about pre-ordering games on Origin, including when you’ll get billed for your purchase and how to cancel if you need to.

Support for third-party games in Origin

Some games available to play through Origin aren’t supported by EA. Find out how you can get help.

Club Pogo Guest Pass Guide

Everything you need to know about Club Pogo Guest Passes.

What to do if you've accidentally made a second EA Account

So you’ve accidentally made a duplicate EA Account. Don’t worry, it’s happened before. There are a few ways we can help you out.

Closing background applications

Find out how to manage other programs that might be stopping Origin or your game from running properly.

Back up and restore your games with Origin

Got a new computer or operating system? Here’s where we’ll show you how to back up your games so you do not have to redownload them.

Player controls on Origin: What they are and how to use them

Get ready to be more in control of your account and your family’s spending with Origin player controls.

Origin and the EA app payment and coupon error codes

Learn about error codes you might get while making purchases and using coupons in the Origin or the EA app Store.

How to set up an underage EA Account for your child

If your child wants to play EA games, learn how to set up a child account for them so they can stay safe while they play.

How to get help with fraud on your EA Account

If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.

How to update your EA Account

Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

How to create an EA Account

Get ready to play. We’ll show you how to create your new EA Account so you can get in the game.

How to link Steam and your EA Account

Having trouble linking your EA Account to Steam? Use this article to help troubleshoot issues you may have with your EA games on Steam.

How to help manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

How to back up your Origin game saves

Learn how to back up save files for your EA games on PC and Mac so you can keep your place in-game the next time you play, and restore a local save to overwrite a cloud save.

Link your GRID Legends account to play online

Find out how to link your GRID Legends account to an EA Account so you can play online.

VC++ and .dll errors with Origin

If you get .dll errors, like your VC++ runtime package has not installed correctly when you are trying to install your game, troubleshoot with these steps.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help to secure it again. If they don’t work, contact us for help.

Unusual account activity

When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.

How to pay for Club Pogo

Learn how to purchase additional Gem Packs and a Pogo subscription.

SW:TOR subscription FAQs

Check here for information on subscribing to STAR WARS™: The Old Republic™, including tips for setting up and managing your subscription.

Update the password for your underage child’s account

If your underage child forgets the password for their EA Account, learn how to reset it by requesting a password reset.

Link your Facebook ID to your EA Account

Learn how to link your Facebook ID to, or unlink it from, your EA Account.

How to check if an issue is with your device or account

Follow these steps to recreate an issue you’re dealing with so you can figure out the problem is with your device or your account.

Access your EA Account data

You can view a lot of data for your EA Account on help.ea.com or in your settings. Learn how to find it here.

How can I close my EA Account?

Want to close your EA Account? Learn the differences between deactivating it and deleting it.

Move your Star Wars: Galaxy of Heroes account using this tool

You can switch your STAR WARS™: Galaxy of Heroes (SWGoH) account from iOS to Android, or vice versa. All you need is access to the game on both of your devices, and your Player IDs.

What can I do to appeal an action taken on my SW:TOR account?

If you’d like to appeal a suspension or other action on your account, you will need to contact our Terms of Service team.

Link your account to save your progress in Apex Legends Mobile

Save your progress when you launch into the Ring. Link Apex Legends Mobile to your EA Account, Google Play (Android), your Apple ID (iOS), or Facebook to save all your hard work.

Let us know about problems with a game or your EA Account

Have an issue with an EA game or your account? Submit a bug report, browse EA Help and Answers HQ, or give feedback.

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