Your basic information includes:

Your account info

• EA ID
• name
• email
• date of birth
• member since: the date you created your account
• avatar

Regional settings

• country of residence
• language

Game-specific identities

• platform account ID
• forum-specific usernames
• game-specific usernames, like for The Sims.

You can view your connected accounts, like your linked PlayStation Network IDs and Xbox Gamertags, and any apps you’ve authorized for your account in your Connected Accounts.

Your account security information includes your:

• password
• targeted advertising settings
• two-factor authentication (2FA)—whether it’s on or off
• list of trusted devices
  • device name
  • location
  • trusted date
• secondary email, if you’ve added one to your account.

Your privacy settings determine:

• who can see your profile
• who can see your Achievements
• how users can search for you (by email address, PSN IDs, and Xbox Live Gamertags)
• your Blocked Users List.

Manage your preferences on the Security and Privacy tab of your EA Account settings.

You can also download or delete your EA Account data from this tab.

Communications include:

• emails from us
• forum posts
• EA Help case information
  • the status of the case
  • chat transcripts
  • emails to and from us.

Email preferences

You can manage your email preferences on the Communication Preferences tab.

Emails

Log in to your email service provider account with the email address on your EA Account. Navigate your inbox to find received, sent, filed, and deleted (trash) emails with us.

Forum posts

Log in to the forum you use, like EA Forums or a game’s specific forum, and find all your posts under your profile.

EA Help case info

1. Log in to your account on the EA Help homepage. If you’re using a mobile device, click the menu icon (☰) to find the Log in/Sign Up button.
2. Select My Cases.
3. Select a case to view more information about it.

Payment history information includes:

• credit card information
  • the last four digits of your credit card
  • expiration date
  • country
  • zip/postal code
  • your first and last name
  • phone number, if you added it
• PayPal Account Name, typically your email address
• information for any other saved payment methods that are available in your region
• EA Wallet
  • your available balance
  • your EA Wallet activity, including date, description, and total.
• order history
  • order date
  • description/order number
  • status
  • price
• monthly spend limits
  • games and expansions
  • in-game content
  • teen accounts

Access and manage the Family settings and preferences in the Family Management tab.

You can manage your EA Play membership from this tab.

You can also join the Electronic Arts Playtesting program by opting in to the games you’d like to test.

View and manage your data on the Subscriptions and Memberships tab.

Some of your EA Account information can be found in the EA app.

Games you own

You can see all of the games, expansion packs, and downloadable content (DLC) you own that are added to your EA Account in your Library in the EA app.

Your profile information

Your EA Account holds all of your profile information.

Your profile information includes:

• your games
• your Friend List
• your achievements
• the games you’ve added to your Wishlist.

View your profile in the EA app:

1. Open the EA app.
2. Click on your avatar in the top right corner.
3. Click My profile.

You can see the IP address for the devices that you play on.

• For PC, go to Microsoft Support.
• For Xbox One, go to Xbox Support.
• For PlayStation 4, go to PlayStation 4 User's Guide.
  • From this page, choose the language you want to read the manual in.
  • Select the system you’re using.
  • Select Settings, then Network, then Test Internet Connection to see how to find your IP address.
    

You can see your game-specific ID and Friends lists.

Game-specific mobile IDs are only available in certain games. Check out our list of mobile games that use mobile IDs.

Friends lists may vary by game.

You can download your EA Forums data from your settings.

1. Go to EA Forums.
2. Select Sign In in the top-right corner and enter your account info.
3. Once you’re signed in, select your account name in the top-right corner. Then choose My Settings.
4. Select the Security & Account tab.
5. Select the data you want to download. You can download your Posts & Replies and your Personal Information.

Your data will usually be ready to download in less than two hours. Your data will be downloaded to your device.

1. Visit Helpshift and raise a ticket.
2. Select Account as the ticket category, then select Privacy Request.

If you have a Playdemic account and an EA Account, you’ll still need to contact us for help with your EA Account.

Follow these steps to request your Glu data or delete your Glu account.

If you have a Glu account and an EA Account, you’ll still need to contact us for help with your EA Account.