Talk to one of our advisors to delete your EA Account.

Deleting your EA Account won't remove your ban. Learn how to appeal your ban in our article.

What happens when my account is deleted?

You’ll lose access to your games and won’t be able to use any linked platform accounts on another EA Account.

Here's what you can and can’t do if you delete your EA Account.

• You won’t be able to use any platform accounts that you’ve connected to your EA Account, on another account. If this is why you’re requesting a deletion, let us know so we can help you another way.
• You’ll lose access to entitlements, games, subscriptions, and in-game purchases associated with your account.
• You won’t be able to access any EA games downloaded or purchased on Steam or Epic, since they’re connected to your EA Account.
• If you’re playing an EA game on Facebook, you'll need to go to Apps and Websites in your Facebook Settings to remove any EA apps.
• If you have an EA Play membership on your console, contact Microsoft or Sony to cancel it.
• Any Terms of Service violations associated with your account or any games will remain.

If you want to secure your game progress and access it later on, you can deactivate your EA Account instead of deleting it.

Start a case on EA Help to delete your EA Forums account. We’ll need your email address and EA Forums username.

Deleting your EA Forums account won’t delete your EA Account.

What happens when my EA Forums account is deleted?

When your EA Forums account has been deleted:

• all of your personally identifiable information will be deleted
• your remaining data will be anonymized, and all your EA Forums content will be attributed to an anonymous user with a standard username and default avatar.

We can’t restore deleted EA Forums accounts.

Learn how to close your mobile game account or make a request to delete your data. 

If you haven’t created a new EA Account using the email address associated with your deleted account, you may be able to restore your deleted account through a password reset. If you’ve created a new EA Account with the same email, you’ll need to change the email address on the new account in order to reset the password for the deleted one. 

To protect your account information, only you can recover your account with a password reset. It’s not something we can do for you. If you want to permanently delete your account and associated information, we can complete a Right to be Forgotten request for you.

What will I get back?

Even if it’s been recovered successfully, we can’t guarantee you’ll get everything back that you originally had. It can take up to three hours before you regain access to your deleted EA Account.

What you can get back:

• Games
• Entitlements
• DLC
• Game progress and stats (PC players only)
• Ultimate Teams (PC players only)
• Purchase history information
• Any platform accounts attached to the EA Account
• Any in-game currency on the account (PC players only)

What you won’t get back:

• Any payment methods previously attached to the account
• Login Verification, if you had it enabled
• EA Play memberships and other subscriptions (if you had any)

Deleting your EA Account will permanently break your Pogo or SW:TOR account. We can’t restore Pogo or SW:TOR accounts when this happens.

If you still want to use these accounts, we suggest you either keep your EA Account active or deactivate it temporarily, rather than delete it.

You may have the right to have your EA Account and all associated data permanently deleted. There's no way to restore your EA Account or EA Forums account once we've processed this request. For EEA/UK residents, this is known as the Right to be Forgotten. You can use the Right to be Forgotten no matter where you live.

To exercise this right: Create an EA Help ticket to permanently delete your account and all related information. Exercising this right will also delete your EA Forums account.

Remember, we can’t restore your EA Account or EA Forums account if you use the Right to be Forgotten. If you want the option to get your EA Account back, delete your account instead.

If you haven’t found what you’re looking for, contact us.