Help us improve EA Help! Take Survey No, Thanks
MENU MENU

Learn about the difference between a suspension and a ban, and find out what to do if you want to appeal an action.

We’ll ban players who break our User Agreement. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. Check your email or EA case history for more details.

A suspension is when we temporarily remove your access to a game, part of a game, or your EA Account. We often issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.

A ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. We often issue a ban on your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.

Why do people get banned or suspended?

We’ll take action on accounts when we see any content that’s inappropriate or when there’s evidence of cheating. We’ll also take action against any account that is posting vulgar, threatening, or harassing content in any EA game or on any EA website.

What we call cheating includes but isn’t limited to:

  • using third-party software, such as aimbots, wallhacks, and other similar cheats in order to gain an unfair advantage over other players.
  • performing in-game exploits or abusing glitches or bugs.
  • stat padding (abusing game features in an unintended manner to artificially stack on scores).
  • win-trading or otherwise manipulating in-game ranking systems with the collaboration of others.
  • using software or cheat tools that disconnect other players from the EA servers.

We want everyone to have a fun, fair, and safe gaming experience. This means that we look at how people behave inside our games, and on forums and community sites that we host.

All appeals are handled by a dedicated team. We want to make sure they have time to investigate your case properly so it may take up to 30 days to get back to you. Sometimes we might even need longer to do it right.

Look for emails from noreply@ea.com. We send our first emails about bans and suspensions and our replies to you from that address.

We're happy to help you with your games and other questions when you call or chat with us. But the team that helps with banned and suspended accounts only works via email. By submitting this webform, your case will be with the team that specifically works on account bans and suspensions.

What if my suspension doesn’t expire?

Sometimes you’ll need to re-enable your account first. If that’s the case, we’ll have contacted you at the email address registered to your EA Account to let you know what you need to do.

What if I’m suspended from online play?

You can still play many EA games offline in single-player mode.

Some games and services have their own dispute process. Use the links below for specific game or service bans.

It's also possible you're blocked by PlayStation or Xbox. In that case, you’ll want to contact PlayStation support or Xbox support so they can check things out on their end.

Let us know if you think the ban or suspension on your EA Account (or one of the user names connected to it) was a mistake. Check out our article to see how to open a ticket with us today.

Contact Us

Was this article helpful?

0% of 0 players found this article helpful.

Related content

Was this article helpful?

0% of 0 players found this article helpful.

X