Find out what to do if you want to appeal a ban or suspension, and learn the difference between the two.

What’s the appeal process? What are suspensions and bans? What if EA can’t unban me?

We’ll ban players who break our User Agreement. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. Check your email or EA case history for more details.

If you think the ban or suspension on your EA Account (or one of the user names connected to it) was a mistake, you can appeal the decision. 

Here’s how to make an appeal:

  1. Sign into your account on EA Help
  2. Look for any of the games you play using the search bar
  3. Go to See all help topics
  4. Choose Manage my account category
  5. Choose I want to dispute a ban or suspension
  6. Select Email us
  7. Fill out the webform, select Send, and we’ll take it from there.

You can also contact us by clicking this page and selecting Email us under the Still need help section.

Your case will be sent to our dedicated team, and you can expect an email from within 10 days with details on your case (although sometimes it takes longer—we want to make sure they have time to investigate your case properly).

Read our tips on how to use EA Help.

How do I check my ban or suspension status?

Here’s how to check your current ban status:

  1. Sign into your account on EA Help.
  2. Select Account support.
  3. Choose Ban history to see details on current and past bans and suspensions.

What if my suspension doesn’t expire?

Sometimes you’ll need to re-enable your account first. If that’s the case, we’ll contact you at the email address registered to your EA Account to let you know what you need to do.

What if I’m suspended from online play?

You can still play many EA games offline in single-player mode.

What is a suspension?

A suspension is when we temporarily remove your access to a game, part of a game, or your EA Account. We’ll normally issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.

What is a ban?

A ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. We'll normally ban your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.

Why did my account get banned or suspended?

We’ll take action on accounts when we see any inappropriate content, or when there’s evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.

Cheating includes but isn’t limited to:

  • using third-party software, such as aimbots, wallhacks, and other similar cheats to gain an unfair advantage over other players
  • performing in-game exploits or abusing glitches or bugs
  • stat padding (abusing game features in an unintended manner to artificially stack on scores)
  • win-trading or otherwise manipulating in-game ranking systems with the collaboration of others
  • using software or cheat tools that disconnect other players from the EA servers.

We want everyone to have a fun, fair, and safe gaming experience. This means that we look at how people behave inside our games, and on forums and community sites we host. If you get banned or suspended, we’ll let you know the reason why via email.

Some games and services have their own dispute process. Use the links below for specific game or service bans.

It's also possible you're blocked by PlayStation or Xbox. In that case, reach out to them so they can check things out on their end: 

We want to help our players as efficiently as we can, so please only contact us with genuine challenges.

Before you email us, know that the Rules of Conduct in our User Agreement expect that players don’t:

  • improperly use in-game support or complaint buttons
  • make false reports to EA staff.

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