We’ll ban players who break our User Agreement. If you’ve got a ban or suspension on your EA Account, for a specific game, or for your device, we’ll notify you via email. Check your email or EA case history for more details.
If you think the ban or suspension on your EA Account (or one of the user names connected to it) was a mistake, you can appeal the decision.
Here’s how to make an appeal:
You can also contact us by clicking this page and selecting Email us under the Still need help section.
Your case will be sent to our dedicated team, and you can expect an email from email@example.com within 10 days with details on your case (although sometimes it takes longer—we want to make sure they have time to investigate your case properly).
Here’s how to check your current ban status:
Sometimes you’ll need to re-enable your account first. If that’s the case, we’ll contact you at the email address registered to your EA Account to let you know what you need to do.
You can still play many EA games offline in single-player mode.
A suspension is when we temporarily remove your access to a game, part of a game, or your EA Account. We’ll normally issue a suspension as a warning about activity on your EA Account that goes against our Terms of Service or Rules of Conduct. They’re usually timed and expire after a certain period of time.
A ban is when we remove your access to a game, part of a game, or your EA Account for an extended period of time. We'll normally ban your EA Account due to repeated or extreme violations of our Terms of Service or Rules of Conduct. Account bans are typically permanent.
We’ll take action on accounts when we see any inappropriate content, or when there’s evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.
Cheating includes but isn’t limited to:
We want everyone to have a fun, fair, and safe gaming experience. This means that we look at how people behave inside our games, and on forums and community sites we host. If you get banned or suspended, we’ll let you know the reason why via email.
Some games and services have their own dispute process. Use the links below for specific game or service bans.
It's also possible you're blocked by PlayStation or Xbox. In that case, reach out to them so they can check things out on their end:
We want to help our players as efficiently as we can, so please only contact us with genuine challenges.
Before you email us, know that the Rules of Conduct in our User Agreement expect that players don’t: