EA offers the Great Game Guarantee under which refunds may be available for certain purchases of full game downloads made via the EA app or Origin. Learn more about refunds and the Great Game Guarantee.
The Great Game Guarantee is in addition to your statutory consumer rights described below.
Once you have submitted an order we will not be able to cancel it, as orders are processed upon completion. Pre-orders of products can be cancelled until your order is released for fulfillment.
For information specific to your region/country, please see below.
If you are entitled to a refund from EA please contact us. Our processes are set up to ensure that all rightfully claimed refunds are granted. We automatically lock any account where a chargeback is requested to prevent fraud. If your account is locked due to suspected fraud, we’ll send you an email with more information, including how to contact us if you think your account has been locked in error.
In certain countries, consumer law includes a Right of Withdrawal, which is a right to cancel orders of digital content purchased online within 14 days from the date of purchase, if the content has not been downloaded. The right to cancel is lost if the content is downloaded within the first 14 days from date of purchase, or upon expiry of the 14 days, whichever is sooner.
As a consumer, you have certain statutory rights under local law, in relation to your purchases. These are your legal rights and may allow you to request a repair, a partial, or full refund, or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, see below:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
These rights apply to both physical (or hard copy) games as well as digitally downloaded games.
These statutory rights cannot be excluded under the Australian Consumer Law. More information about your rights under the consumer guarantees provisions of the Australian Consumer Law can be found on the Australian Competition & Consumer Commission website.
As a consumer in Germany and Austria, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Consumer Website in German.
As a consumer in Denmark, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Denmark Consumer website.
As a consumer in Finland, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, please visit the Finland Consumer website.
As a consumer in France, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the French Consumer website.
The seller is bound by a guarantee in relation to any hidden defects of the product sold which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have paid a lower price, if he had known of such defects.
An action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, at risk of foreclosure, within one year from the date on which the seller may be discharged from apparent defects or defects of conformity.
The seller is required to deliver a product in accordance with the contract and is liable for any non-conformity existing at the time of delivery.
The seller is also responsible for any non-conformity resulting from the packaging, the assembly instructions or the installation when it was provided under the contract or was carried out under its responsibility.
To comply with the contract, the product must:
Any action resulting from non-conformity with the contract must be initiated within two years from the delivery of the product.
As a consumer in Italy, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Italian Consumer website.
As a consumer in Japan, you may have certain statutory rights under local law with respect to defective goods and/or services. Please contact the retailer who originally sold you the EA game or other physical media.
As a consumer in the Republic of Korea, in addition to a right of withdrawal set out below, if digital content you have purchased is faulty or defective you are entitled by law to claim a refund within one of the following time periods, whichever ends earlier:
You will not be entitled to claim a refund if
You may have certain statutory rights under local law with respect to defective physical goods. Contact the retailer who originally sold you the EA game or other offering on physical media.
More information about the Great Game Guarantee is available here.
Customers in the Republic of Korea have the right to withdraw from their purchase within 14 days after the date of delivery of digital content. Please note that delivery of digital content is considered to be the time and place that you get the digital content. You will lose your right of withdrawal when you have accessed or downloaded the digital content. See the Terms of Sale for more information.
As a consumer in Mexico, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Mexico Consumer website.
As a consumer in the Netherlands, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Netherlands Consumer website.
As a consumer in Norway, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Norwegian Consumer website.
As a consumer in Poland, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund, or get a replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the ECC-Net website.
As a consumer in Portugal, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund, or get a replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Portugal Consumer website.
As a consumer in Russia, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
As a consumer in Spain, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Spain Consumer website.
As a consumer in Sweden, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from.
For detailed information, visit the Consumer Authority website.
As a consumer in Switzerland, you have certain statutory rights under local law. These are your legal rights and may allow you to request a repair, a partial refund, or a full refund or replacement for a faulty EA game or other offering from the retailer that you bought it from. Please note, however, that you don’t have a statutory right to withdraw under Swiss law.
For detailed information, visit the Swiss Consumer website.
As a consumer in Taiwan, you may have certain statutory rights under local law with respect to defective goods and/or services.
Please contact the retailer who originally sold you the EA game or other physical media.
Residents of Taiwan have the right to withdraw from their purchase, which is a right to cancel orders of digital content purchased online within 14 days from the date of purchase.
Please note that delivery of digital content is considered to be the time and place that you get the digital content. You will lose your right of withdrawal when you have accessed or downloaded the digital content. See the Terms of Sale for more information.
As a consumer in the United Kingdom, you have certain statutory rights under local law. These are your legal rights and may allow you to:
For detailed information, visit the Citizens Advice website.
We warrant to the original purchaser of an EA product that the product is free from defects in both materials and workmanship for 90 days from the day you bought it.
If the product is found to be defective within those 90 days, please return it to the original retailer together with proof of purchase.
This warranty does not apply to discs that have been damaged by you through accident, misuse, or excessive use.
We are not responsible for any damages that are caused by possession, use, or malfunction of this product. That includes damage to property and, to the extent permitted by law, damages for personal injury, even if we have been advised of the possibility of those damages. Some jurisdictions do not allow limitations to how long an implied warranty lasts, so the limitations described above may not apply to you. In those jurisdictions, our liability is limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have rights that vary between jurisdictions.
