EA’s Positive Play Charter and User Agreement expect players not to improperly use in-game support buttons or file false reports to EA staff. Disagreeing with a suspension or ban isn’t fair play unless you truly believe you haven’t broken the rules. We’re here to help with genuine challenges, so please only contact us after you’ve reviewed the EA Rules of Conduct.
If you have a lock, ban, or suspension on your EA Account, on a specific game, or for your device, we may email you from email@example.com. This is our official email account, so make sure you add it to your contact list. Otherwise, it might go into your Spam folder.
Think your account was hacked? Follow our steps to help re-secure your account.
If you think the ban, lock, or suspension on your EA Account was a mistake, you can appeal the decision.
To appeal, select the available method to contact us here, fill out the webform, and select Send.
If you submit a chargeback for a refund outside of our refund policy, we may take one of the following actions:
Your case will be sent to our dedicated team for review. You can expect an email from firstname.lastname@example.org about your case within 10 days, though sometimes it takes longer. The email will give you further details about our decision and how to dispute it if you think we’ve made a mistake.
To start, we’ll ask for some basic information. If you’re already logged in to your EA Account, some of this info will be pre-filled:
In the next part of the form, you can tell us more about your issue. Be sure to include:
We’ll ban, suspend, or sanction accounts when we see any inappropriate content or evidence of cheating. We’ll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.
Cheating includes but isn’t limited to:
To avoid your account being banned or suspended, always follow the complete rules of conduct in EA’s User Agreement.
Sometimes you’ll need to re-enable your account first. If that’s the case, we’ll contact you at the email address associated with your EA Account to give you details on how to do this.
You can still play many EA games offline in single-player mode.
Some games and services have their own dispute process. Use the links below for specific game or service bans.
It’s also possible you’re blocked by PlayStation or Xbox. In that case, you’ll need to contact them directly.