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If your underage child forgets the password for their EA Account, learn how to reset it by requesting a password reset.

Make sure you use your child’s EA Account ID when you request a password reset, and not your email.

If you request the reset for your email address instead of their EA Account ID, it will reset the password for your account instead of your child’s.

If you’re having trouble with the password on your underage child’s account, you can request a password update link. We’ll send the link to your email address (the parental email address linked to your child’s underage account).

You can do this in one of two ways:

  1. Open the Origin client.
  2. Click the Forget your password? link on the sign in pop-up. 
  3. Enter the EA account ID for your child’s account — not your email address.
  4. Click Send.
    • We’ll send the password reset link to the parental email address. Then you can update the password and sign back in.
  1. Click Sign In on the web page.
  2. Click the Forget your password? link.
  3. Enter in the EA account ID for your child’s account — not your email address.
  4. Click Send.
    • We’ll send the password reset link to the parental email address. Then you can update the password and sign back in.

Forgot your child’s EA Account ID? Contact us so we can help.

Contact Us

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