If you’re playing Apex Legends Mobile and need help, the fastest way to get help is by contacting us in-game. Use the steps below to learn how.

The best way to get help in Apex Legends Mobile is by contacting us in-game. There are a few places you can do that:

• When you launch the game, tap the question mark (?) in the top-right corner of the screen.
• Go to Settings, then tap the Avatar icon next to the Logout button.
• Go to Settings, tap Privacy & Legal, then under Customer Service tap Help.

If for some reason you can’t contact us in-game, you’ll need your ID. Use the steps below to get it.

Have your Apex Legends Mobile ID ready anytime you need to contact us, but can’t use the in-game option.

1. Tap your profile avatar in the top-left corner.
2. Under Profile, find your username. You’ll see your ID above it.
3. Click the document icon to copy the ID (it looks like a piece of paper with its top-right corner folded down).

• You’ll find Android troubleshooting steps here.
• If you’re playing on iPhone or iPad, you’ll find iOS troubleshooting steps here.

Visit the Apex Legends Mobile forum on Answers HQ for the latest patch notes, known issues, and workarounds.

The best way to get help for Apex Legends Mobile is from inside the game, but if you can’t launch the game or have lost your device, tap or click the Contact Us button to get in touch with us. Heads-up that we’ll need your Apex Legends Mobile ID to find your account and help you.