If you can’t find your Mythic (Heirloom, Prestige, and Artifact) items, try these steps to find them.
If you’re missing Mythic items in Apex Legends, try these troubleshooting steps first.
- Restart your system, then check your game again.
- Make sure you’re logged in to the right EA Account. You can see which EA Account you’re logged in to in the About Me section of your account settings.
- Check the current server status for both Apex Legends and your platform. An item you’ve earned may not come through until any issues are fixed.
- Check @EAHelp to see if we’ve mentioned any issues.
How to find Heirlooms and Artifacts
- Go to the Legend Locker tab.
- Select a Legend.
- Click the Melee tab. If you have an Heirloom or Artifact, you’ll see it in the list under Items Owned.
- If you want to customize your item, click Customize in the bottom right.
- Once you’ve finished customizing, select Save and Exit.
- Check Equip to use your item in-game.
How to find Prestige Skins
- Go to the Legend Locker tab.
- Select a Legend.
- Click the Skins tab. If you have a Prestige item, it’ll appear at the top of the Skins menu.
- In the example below, Apex Hunter is the Prestige item for Bloodhound.
- Your skin’s tier will be on the right of your screen. Once you’ve unlocked Tier 1 of a Prestige Skin, you can complete challenges to unlock Tier 2 and Tier 3 of the skin.
- Check Equip to use it in-game.
How to find Quips and Banner Frames
- Go to the Legend Locker tab.
- Go to the Banners tab.
- Click Intro Quip for Heirloom Quips and Frame for Heirloom Frames.
Collection Events offer event-limited cosmetics. To earn the Mythic item from a Collection Event, you need to complete the event within the event’s time frame.
If you buy event Packs during a Collection Event, you have to open them during the event.
If you open your event Packs after, you won’t complete the event within the time frame and can’t receive the event’s Mythic item. There’s no way to get an event’s Mythic once it ends.
If you think you lost a Mythic item after your account got Cross Progression, check out this article to see if you can get your stuff back.
If you still can’t find what’s missing, contact us to get help. Remember, we can’t help with Mythics you haven’t earned. You can also:
Missing something else? Check out our troubleshooting steps for:
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