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Follow our rules of conduct in EA SPORTS FC™ so you don’t get banned.

Playing by the rules is essential for keeping the World’s Game fun and fair for everyone.

There are a few rules that you should know before you hit the pitch in EA SPORTS FC™. Breaking the rules may result in penalties or bans.

What happens if I break the rules?

Breaking EA SPORTS FC™ rules may impact your experience across multiple platforms and games if you’re using the same EA Account.

If you break the rules, we reserve the right to apply some or several of the following actions as a first-time action.

  • Remove your account from the Leaderboards.
  • Remove your Ultimate Team™ Coins.
  • Delete your Ultimate Team™ Club.
  • Temporarily or permanently ban your account from EA SPORTS FC™ online play, which means you lose access to every mode where you connect to our servers. Examples of EA SPORTS FC™ online play are (but not limited to) all of Ultimate Team™, Clubs, including Rush, or VOLTA FOOTBALL™ (EAS FC 24 only).
  • Ban your account from your current EA SPORTS FC™ game.
  • Ban your account from all EA SPORTS FC™ games.
  • Ban you from some or all EA games.
  • Suspend your console from playing EA SPORTS FC™ online modes for a period of time.
  • Restrict your access to the Ultimate Team™ Transfer Market.
  • Restrict your access or in-game privileges in other ways.

At EA, we prioritize positive, fun, and safe gaming for everyone. Read our Positive Play Charter to understand these rules, and see how they apply to EA SPORTS FC™ below.

Don't distribute Coins

Coin distribution disrupts the safe buying and selling environment that players use to get new Ultimate Team™ items.

Here are some examples of how distributing Coins breaks our rules.

  • Sending Coins to your friend is a form of Coin distribution
  • Using the Ultimate Team™ Transfer Market to transfer Coins to another player, rather than to get an Ultimate Team™ Item legitimately to use in your Club
    • For example, you bought an Ultimate Team™ Item with the purpose of transferring Coins from your account to another account, or you sold an Ultimate Team™ Item to another account with the purpose of transferring the Coins to your account.
  • Transferring Coins by trying to sell or buy Items well above or below their average Coin price, in order to send to your friends or to transfer Coins to anyone
    • Each Ultimate Team™ Item has a minimum and maximum Coin price that can be listed on the Transfer Market, and the average Coin price for an Item fluctuates depending on overall demand.
  • Offering Coins (giveaways) in exchange for promotions and favors outside of the game
  • Using multiple accounts to transfer Coins and Items accounts

Don't buy Coins

Buying Coins from a third party is against our rules. Read more about staying safe with Coins.

You can earn Coins by playing Ultimate Team™ and selling Ultimate Team™ Items on the Transfer Market, but you can’t buy Coins.

Ways to earn Coins

  • Play matches in Ultimate Team™
    • The number of Coins you get depends on factors like your performance, the level of competition, and the mode you're playing. For example, in EA SPORTS FC™ 24, players earned between 325 to 1,949 Coins per match in Champions and Rivals, and 325 to 2,249 Coins in Squad Battles. On average, players got about 500 Coins per match in Champions and Rivals, and around 700 Coins per match in Squad Battles.
      • These metrics are based on data generated from EA SPORTS FC™ 24 from September 17, 2023 to September 28, 2024. The calculation for the end of match Coin reward amounts remain the same for Season 1 of EA SPORTS FC™ 25 from EA SPORTS FC™ 24, though the Coins per match and average may differ depending on cumulative player performance. Rewards and rewards calculations are subject to change throughout the year.
  • Earn rewards in modes like Rivals and Squad Battles
    • The number of Coins earned is based on your rank, division placement, and whether you earned a Reward Upgrade, depending on the game mode. In Season 1 of EA SPORTS FC™ 25, Rivals weekly rewards ranged between 1,500 to 75,000 Coins, Champions weekly rewards ranged from 5,000 to 200,000 Coins, and Squad Battle Rewards ranged from 3,000 to 20,000 Coins. 
      • Rewards are subject to change throughout the year and future seasons might have different ranges for weekly rewards. You can go to the in-game mode hub to see the list of rewards.
  • Quick-sell tradeable Ultimate Team™ Items for Coins
  • Sell Items for a fair price on the Transfer Market
    • Tradeable Ultimate Team™ Items can be exchanged with other Ultimate Team players for Coins. Each item has a minimum and maximum Coin price, and the range is designed to allow for an Ultimate Team™ Item’s average Coin price to fluctuate depending on their performance, and the level of supply and demand for that particular Ultimate Team™ Item.

Why buying Coins is against our rules and how it can impact your account

  • It creates an uneven playing field by inflating Item prices on the Transfer Market, making it hard for players who earned their Coins legitimately to afford them.
  • Using the Transfer Market for the purpose of transferring Coins is against the rules and can put your account at risk.
  • It puts your account information at risk of being stolen by phishers. Coin sellers often require login details, which can lead to stolen Coins, Items, players, or even your entire account. Sharing your account information is a violation of our rules, and Coin sellers often make a profit off of the Items they steal and then hack someone else. Don’t give your login information to anyone.
  • Buying “mule” accounts or performing comfort trades harms the game economy.
  • Using the Ultimate Team™ Transfer Market for Coin buying or distribution harms other players’ experience and may result in us limiting or revoking your access to the Ultimate Team™ Transfer Market both via the Companion App and from your console or PC.

Use only official EAS FC apps and unmodified platforms

You can only access EA SPORTS FC™, EA SPORTS FC Ultimate Team™, and our EA SPORTS FC™ servers using an official version of EA SPORTS FC™ or the official Web and Companion Apps. An official version of EA SPORTS FC™ is one that you bought from EA or from an authorized retailer. Using a modified version of any platform breaks our rules.

An unmodified platform is a console or PC that works the way it did when it came out of the box from an authorized retailer. The PC should not have any software to modify the game or the game’s interactions with EA.

Sharing your credentials with someone who is using a modified platform also breaks our rules.

Avoid third-party apps and browser extensions, as they can expose your account information and put it at risk. For example, certain browser extensions can capture your passwords, track your web browsing, insert ads into web pages you visit, and more.

Don't use auto-buyers

Don’t use any sort of in-game bots, automation, or tools like auto-buyers. Making transactions outside of the game, the Web or Companion App, or playing in any unauthorized way that gives you an unfair advantage, harms other players’ experience.

Don't promote Coin buying and selling

Promoting the sale or purchase of Coins anywhere within our games or forums breaks our rules.

Don't farm Coins

Coin farming is when you try to get Coins fast and illegitimately. This includes using bots in the Ultimate Team™ Transfer Market or tricking the game into thinking you’re playing matches when you aren’t.

You can store as many Coins in your account as you like, as long as you’re earning those Coins the right way in the game. Using any sort of bot or disconnection method is against our rules.

Don't make false claims

Making a false claim to EA Advisors or any other EA representative is against our rules.

Don't hack other players' accounts

Accessing another player’s account, including account sharing, is against the rules.

Don't cheat

Cheating can include but isn’t limited to: using external tools, performing in-game exploits, abusing glitches or bugs, performing, using, buying, or selling match collusion, matchmaking manipulation, or win manipulation services.

We want to help you as quickly as we can, so only contact us with genuine challenges. If you think we made a mistake with a ban or suspension, check out our article to learn how to dispute it.

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