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Your order history keeps track of your EA app and Origin purchases from pre-order to play, with status updates along the way.

You can view your Order History anytime to find details on the date, description, order number, status, and price of your order.

View your Order History on the My Account page.

Check your order status

The Status column gives you information about the state your order is in. Here’s what each status means:

Status

What it means

Charged

Your payment was successful. Once it’s done processing, you’ll get what you bought.

Failed

Your payment wasn’t successful. Make sure your billing details, like credit card number and billing address, are correct in the Payment & Shipping section of your My Account page. Update your payment information and we can try billing you again.

Pre-order

The game or item you bought is a pre-order. When it gets closer to the release date, we’ll charge you (if we haven’t already) and you’ll get your content when it’s ready for you.

Payment pending

You need to complete your payment either offline or through a third-party source, like PayPal.

Completed

Your payment was successful and the content you bought is ready for you. Game on!

Cancelled

Your purchase is cancelled and will not be delivered. If you still want what you were trying to buy, verify your payment information and try placing your order again.

Click the plus sign (+) to see more details on your order, including additional Status information.

What the status information means

  • Ordered: Your purchase is submitted, but is waiting on payment completion or for EA to deliver your content to you.
  • Fulfilled: We've completed your order and delivered your digital purchase.
  • Processing: We're processing your payment. We process most orders within 24 hours of purchase, but sometimes it may take up to 72 hours to complete processing. Once we finalize your payment, we’ll send you an email to let you know your content is ready.
  • Pre-ordered: The game or item you bought was a pre-order. When it gets closer to the release date, we’ll charge you (if we haven’t already) and you’ll get your content when it’s ready.
  • Cancelled: Your purchase is cancelled and will not be delivered. If you still want what you were trying to buy, verify your payment information and try placing your order again.

If your order status is Cancelled and you're not sure why, contact us for help figuring it out.

Refund requests display the same way purchases do in your order history. Follow the status of your refund in the Status column.

What the refund status means

  • Completed: Your payment provider accepted your refund request.
  • Failed: Your payment provider denied our refund request, or your payment method no longer exists for the funds to come back to. If you cancelled your credit card or closed your payment account before the refund went through, that’s why it could have failed.
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