You can view your Order History anytime to find details on the date, description, order number, status, and price of your order.
The Status column gives you information about the state your order is in. Here’s what each status means:
What it means
Your payment was successful. Once it’s done processing, you’ll get what you bought.
Your payment wasn’t successful. Make sure your billing details, like credit card number and billing address, are correct in the Payment & Shipping section of your My Account page. Update your payment information and we can try billing you again.
The game or item you bought is a pre-order. When it gets closer to the release date, we’ll charge you (if we haven’t already) and you’ll get your content when it’s ready for you.
You need to complete your payment either offline or through a third-party source, like PayPal.
Your payment was successful and the content you bought is ready for you. Game on!
Your purchase is cancelled and will not be delivered. If you still want what you were trying to buy, verify your payment information and try placing your order again.
Click the plus sign (+) to see more details on your order, including additional Status information.
If your order status is Cancelled and you're not sure why, contact us for help figuring it out.
Refund requests display the same way purchases do in your order history. Follow the status of your refund in the Status column.